Sales Development Representative (SDR), Global Business Organization


Palo Alto, CA, US
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 04/09/2021
  • Website:
  • Company Address: 1001 Page Mill Road Building 4, Suite 100-B, Palo Alto, CA 94304

About Uniphore

Uniphore redefines the customer service experience of the future through AI-enabled Conversational Service Automation.

Job Description

Uniphore, the leader in AI technology, is looking for a superstar Sales Development professional for our team. In this position, you will engage with prospects across all channels, driving pipeline via both inbound (marketing) and outbound (cold) programs. You will also schedule and hold qualification calls with prospects within our defined ICPs, resulting in and driving high velocity net new pipeline.


        Generate qualified sales leads through a mixture of outbound cold calling and emailing
        Following up on marketing campaigns and inbound inquiries
        Schedule meetings and product demos for the Enterprise Sales Directors
        Use good judgement when ascertaining if inquiries are qualified and route/book meetings with the appropriate sales reps
        Manage inbound MQLs and properly disposition them
        Understand Uniphore’s product offerings and effectively communicate and apply them to prospect requirements
        Accurately enter, update, and maintain daily activity and prospect information in, including comprehensive and up-to-date client information
        Achieve and exceed monthly quotas and objectives
        Work closely with Sales and Marketing team members to achieve organizational goals
        Ensure inbound requests and opportunity hand-offs to sales, business development, and support are successful and exceed customers satisfaction


        Highly performing individuals who treat sales as a professional sport requiring the constant application of effort and learning.
        3+ years of full-time sales development experience and/or Inside Sales
        Passionate about customer service and growing a sales career

Preferred Qualifications:

        Bachelor's Degree is a plus
        Previous experience in the customer care or AI, ML etc.
        Strong technical acumen is a plus
        Familiarity with CRM tool and LinkedIn/prospecting tools

Uniphore is a global Conversational AI technology company with offices in the U.S., India and Singapore. Uniphore believes the future of customer service is every voice being truly heard. The Company’s vision is to bridge the gap between people and machines through voice. Uniphore enables businesses globally to deliver transformational customer service by providing a platform of Conversational Analytics, Conversational Assistant and Conversational Security that changes the way enterprises engage their consumers, build loyalty and realize efficiencies.

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.
For more information on how Uniphore delivers business value using Conversational Service Automation, please visit

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.