AI and ML Engineering Manager


Palo Alto, CA, US
  • Job Type: Full-Time
  • Function: Data Science
  • Post Date: 06/06/2021
  • Website:
  • Company Address: 1121 San Antonio Rd Suite C202, Palo Alto, CA, 94303

About Aisera

Aisera offers the world's first AI-driven service experience solution that automates operations and support for IT, Sales and customer service, making businesses and customers successful by offering consumer-like self-service resolutions to users. Aisera fast tracks the digital transformation journey with user and service behavioral intelligence that drives end-to-end automation of tasks, actions, and business processes. Aisera is a top-tier, VC-funded startup headquartered in Palo Alto, Calif. and a strategic partner with AWS, Microsoft Azure, Google Cloud, ServiceNow and Salesforce.

Job Description

What we do: AI Service Management (AISM) 


There are many examples of disruption in the consumer space – Uber disrupting the cab industry, Airbnb disrupting the hospitality industry and so on; but have you wondered who is disrupting support and operations? AISERA helps make businesses and customers successful by offering consumer-like user experience for support and operations. We have built the world’s first AISM solution for IT, HR, Customer Service, Facilities, and IT/Cloud Operations. With AISERA, organizations can provide a personalized and proactive experience for users by automating the resolution of tasks and actions.


The role:


At Aisera, we’re building a world-class AI and ML Engineering Team, where each individual loves to move fast, be challenged, and is obsessed with making our customers wildly successful. You will be expected to be resourceful, a selfless leader, and regularly go above and beyond your “day job”. The upside is that this is a highly visible role with unbound growth opportunities.


What you will do:


  • Lead a group of talented data scientists and ML engineers to deliver machine-learning and AI solutions to production.
  • Hire and directly lead a diverse team of world class engineers while being responsible for driving all aspects of implementation, quality assurance, continuous integration and deployment, and application monitoring
  • Create and instill a team culture that focuses on engineering excellence, encourages deep engagement with our customers and out of the box thinking
  • Mentor technical leaders and high bars for excellence in architecture and code design
  • Perform hands-on data analysis, build machine-learning models, run regular A/B tests, and communicate the impact to senior management.
  • Participate in the design and review of features, technology choices, architecture, designs, time and budget estimates, and test strategies
  • Handle project scope and risks with data, analytics and creative problem solving
  • Develop and evolve engineering processes and collaboration models to optimize team efficiency and collaboration

About You:


  • Bachelor's Degree or higher in Computer Science, Computer Information Systems, Software Engineering or Mathematics or equivalent experience
  • 6+ years of software development experience
  • 3+ years managing engineers
  • 2+ years of the machine learning or related experience

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.