Student Support Officer, Gurgaon

ApplyBoard

Gurgaon, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/06/2021
  • Website: applyboard.com
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education. ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
 
Student Support Officer
Candidates will be expected to work out of our Gurgaon, Delhi NCR office once COVID restrictions are lifted.
 
The Role: 
Are you ready to change the lives of prospective International Students? We are looking for a vibrant candidate to support prospective students who are looking to study in Canada and other countries. Working with Students and with local recruiting partners, your job will be to guide students through the admission process on ApplyBoard’s platform and services.  
 

Responsibilities

      • Represent the ApplyBoard brand to promote ApplyBoard services
      • Follow up on leads promptly to increase international student engagement at ApplyBoard 
      • Respond to inquiries via phone, chat and email in a professional and timely manner
      • Be responsible for meeting program applications and enrollment targets
      • Guide prospective students on schools and programs in ApplyBoard’s key markets 
      • Support international students through the entire admission lifecycle from program selection to arrival on campus 
      • Coordinate with various teams across the company to ensure a positive customer experience and timely application decision 
      • Update and maintain our customer database with all pipeline activity
      • Implement marketing and recruitment strategies through research and market analysis to maximize international student outreach
      • Responsible for supporting prospects in their local time zone 
 

Qualifications

    • Post-secondary or equivalent experience
    • Demonstrated customer service and client management skills
    • Strong verbal and written communication skills Ability to work independently within a team-based environment 
    • Exceptional problem-solving skills under ambiguous circumstances to ensure you provide the best outcome for our students while maintaining integrity
    • Fluent in English and Hindi
    • Experience working in the education industry or having been an international student would be considered an asset 
 
 
Thank you for your interest in ApplyBoard; however, only those applicants that have been selected for an interview will be contacted.  At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. 
 
Life at ApplyBoard:
By joining our team, you have the opportunity to join the fastest-growing technology company in Canada, with many opportunities for growth and advancement. Work alongside a globally diverse team of over 800 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages.
 
Make a difference in the lives of thousands of students as they explore educational opportunities. Want to learn more about Life at ApplyBoard? Check out this video, and be sure to follow us on our Life at ApplyBoard Instagram. 
 
About ApplyBoard
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. To date, ApplyBoard has become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.
 
 In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. In 2020, ApplyBoard announced a C$170M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ status. This funding will allow us to further invest in our technology, grow our team, and serve more students on our mission to educate the world. 
Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted. 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.