Senior Document Specialist, Gurgaon

ApplyBoard

Gurgaon, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/06/2021
  • Website: applyboard.com
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education. ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
 
The Role:
The purpose of this role is to ensure the efficiency of the department and provide support for team members regarding training, troubleshooting, and process implementation.

Responsibilities:

    • Assist with training new team members and helping to ensure training materials are updated
    • Providing ongoing training sessions to team members regarding specific topics (OCAS, school specific training, common errors, etc.)
    • Providing expert knowledge and problem solving support to team members
    • Seek innovations to improve the efficiency of the team
    • Monitor the effectiveness of the workflow and offer solutions to inefficiencies
    • Support team leads in resolving process related escalations
    • Support team leads in identifying negative trends in the application process and seeking resolutions
    • Resolve application related escalations
    • Take ownership of payment issues and troubleshoot either internally or with the school
    • Identify common issues/escalations to implement additional training or support as needed
    • Assist management in developing and implementing process related policies
    • Assist management with identifying gaps in cross team processes and policies
    • Assist with developing and implementing policies to ensure efficiency between teams
    • Assess applications for adherence to school mandated processes
    • Conduct random audits to ensure training is effective and customized
    • Work with other teams to improve current school submission processes and to finalize new processes
    • Work closely with the Senior Academic Evaluation Coordinators to identify and resolve issues between pre-submission and submission teams
 
 
Thank you for your interest in ApplyBoard; however, only those applicants that have been selected for an interview will be contacted.  At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. 
 
Life at ApplyBoard:
By joining our team, you have the opportunity to join the fastest-growing technology company in Canada, with many opportunities for growth and advancement. Work alongside a globally diverse team of over 800 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages.
 
Make a difference in the lives of thousands of students as they explore educational opportunities. Want to learn more about Life at ApplyBoard? Check out this video, and be sure to follow us on our Life at ApplyBoard Instagram. 
 
About ApplyBoard
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. To date, ApplyBoard has become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.
 
 In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. In 2020, ApplyBoard announced a C$170M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ status. This funding will allow us to further invest in our technology, grow our team, and serve more students on our mission to educate the world. 
Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted. 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.