Senior Document Specialist Knowledge Expert


Gurgaon, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/06/2021
  • Website:
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education. ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
The Role
The Knowledge Expert will be a vital role for our growing Customer Experience Team. They will be responsible for checking whether work was completed correctly by individual contributors and for delivering internal team training.
They will report to their Team Lead and will be expected to work in collaboration with cross-functional teams to communicate their findings and support improvements or changes. Cross-functional teams include but are not limited to Learning & Enablement, Process Management, Quality Assurance, IS, Sales Enablement, and Knowledge Base. Knowledge Experts will be assigned to host training sessions regularly and to discuss opportunities of learning.
This position contributes to ApplyBoard’s success by tracking the correctness and quality of either Knowledge/ Content, Submission or Post-Decision teams and their compliance with the department’s standard procedures. The candidate must have in-depth knowledge of standard team procedures and policies. They should be able to recognize trends or patterns adopted by the team members, identify loopholes and align the process with the standard procedures. The position is ideally suited for a candidate who is detail oriented, research driven, analytical, customer centric and creative.
They should be willing to learn and keep updated with procedures/policies. They should be well-versed with ApplyGuide and must follow and read any relevant article/s when needed/required. The candidate must also demonstrate proficiency in using spreadsheets, other Microsoft Office tools, G Suite etc. 


    • Review and audit applications or knowledge content to check compliance with standard procedures
    • Report on assessed work as per Quality Assurance guidelines
    • Work closely with the Quality Assurance and Process Management team for Knowledge/ Content Quality, Submission Quality and Post-Decision Quality Ensure that daily expectations are met
    • Keep updated with procedures and policies published on ApplyGuide
    • Provide training as requested
    • Ensure that report findings are kept confidential and only shared with Team leads, Managers and Seniors
    • Communicate findings or collaborate with Management, Learning & Enablement, Process Management and Quality Assurance teams
    • Discuss and share ideas for training, procedures and policies
    • Manage a variety of tasks with efficiency
    • Ensure processes and training assets are regularly updated to guarantee precision of process detail and efficiency
    • Added responsibilities will be assigned as needed

Preferred Qualifications/ Skills:

    • Presentation and public speaking skills
    • Ability to deliver information correctly and precisely Ability to listen to, understand and answer questions Experience using Google and Office Suites, Adobe Acrobat, etc
    • Strong analytical abilities, detail-oriented, high level of accuracy and ability to maintain confidentiality
    • Adept researching, investigating and problem-solving capabilities
    • Aptitude for prioritizing tasks Exceptional interpersonal, verbal, and written communication skills
    • Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
    • Able to work in a collaborative, teamwork environment
    • Able to multi-task and shift roles as per the need/requirement for the day to meet deadlines
    • Able to adapt to new policies and procedures
    • Good knowledge of customer service standards
    • Ability to assess Employees
    • Excellent organizational skills
Thank you for your interest in ApplyBoard; however, only those applicants that have been selected for an interview will be contacted.  At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. 
Life at ApplyBoard:
By joining our team, you have the opportunity to join the fastest-growing technology company in Canada, with many opportunities for growth and advancement. Work alongside a globally diverse team of over 800 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages.
Make a difference in the lives of thousands of students as they explore educational opportunities. Want to learn more about Life at ApplyBoard? Check out this video, and be sure to follow us on our Life at ApplyBoard Instagram. 
About ApplyBoard
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. To date, ApplyBoard has become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.
 In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. In 2020, ApplyBoard announced a C$170M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ status. This funding will allow us to further invest in our technology, grow our team, and serve more students on our mission to educate the world. 
Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted. 

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This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.