Software Training Consultant – Orthopedics

Modernizing Medicine

Remote
  • Job Type: Full-Time
  • Function: Engineering Software
  • Post Date: 04/10/2021
  • Website: modmed.com
  • Company Address: 4850 Network Way, Suite 200, Boca Raton, FL, 33431

About Modernizing Medicine

Modernizing Medicine and its affiliated companies empower physicians with suites of mobile, specialty-specific solutions that transform how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.

Job Description

At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

  • Inc. Magazine Best Workplaces of 2020
  • Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
  • Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
  • Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019
  • Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018
  • South Florida Business Journal Fastest Growing Technology Company - 2016 - 2018
Modernizing Medicine is delivering truly disruptive and transformative products and services that will impact the healthcare industry.  The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes.  We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that maximize office interactions, patient visits, collections and reimbursements.

Modernizing Medicine is hiring a Software Training Consultant to train physicians and their staff on EMA Orthopedics, our revolutionary EMR software.  This is a great opportunity for an experienced Orthopedic Medical Assistant to leverage their clinical expertise and move into the exciting world of Medical Software.    

You may be a good fit for our Software Educator position IF…

  • You have more than two years experience working in an Orthopedic medical practice (required)
  • You possess a passion for innovative solutions within Healthcare IT.
  • You are an amazing problem-solver with exceptional customer service skills, going above and beyond client expectations.
  • You are flexible - you will have to accommodate the priorities of clients and travel and be flexible about managing your time.
  • You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time.

Your Role:

  • Train clients on the use of the features and functions of the service.
  • Establish rapport; gain and maintain credibility with diverse audiences.
  • Reporting software improvements and enhancements to software engineers.
  • Help our clients adopt best practices in using our solution to manage their practice.
  • You must be technically savvy with the ability to easily learn a new software.
  • Managing time effectively with minimal supervision to accurately scope projects and ensure that practices are trained on time.
  • Responsible for training clients on medical software using classroom, remote, on-the-job, and blended training techniques.
  • Manages the client training schedule, the workflow of the practice and coordinating with project managers and administrators to properly execute the training to all staff.
  • Collaborate with the Training, Support, and Product departments to address training materials, programs and client launch practices.
  • Record details of client feedback through the training process.
  • Responsible for contributing to the creation of training resource material.
  • Maintain certification of 80% or higher on all application material and quizzes.

Skills & Requirements:

  • 2+ years experience in software training, implementation and/or relevant medical practice experience.
  • Demonstrates good problem-solving skills and effective decision-making abilities.
  • Possesses excellent written and verbal communication skills.
  • Empathetic communicator with a consultative approach - able to see things from other person’s point of view.
  • Ability to work independently as well as part of the training team.
  • Positive and personable attitude with a customer service focus.
  • Professional, patient and balanced approach to handling difficult customer situations.
  • Able to establish and maintain effective communication and relationships with customers and teammates.
  • Takes initiative in goal fulfillment and deadlines.
  • Excellent time management and organizational skills.
  • Basic knowledge of Apple products including Mac, iPad and iPhone.
  • Ability to easily learn new software.
  • Ability to provide some off-hours training and support, including weekends.
  • Ability to travel 75-90% 
  • Detail-oriented.

Modernizing Medicine Benefit Highlights:

  • Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
  • Employee Resource Groups 
  • Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
  • Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

Related Jobs

Associate Software Support Specialist - EMA

Modernizing Medicine - Boca Raton, FL, US

Associate Software Support Specialist - GI

Modernizing Medicine - Boca Raton, FL, US

Associate Support Specialist - Practice Management

Modernizing Medicine - Boca Raton, FL, US

Communications Specialist

Modernizing Medicine - Boca Raton, FL, US

Director of Customer Success

Modernizing Medicine - Boca Raton, FL, US
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.