Imaging Technical Implementation Specialist

Modernizing Medicine

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 05/21/2021
  • Website: modmed.com
  • Company Address: 4850 Network Way, Suite 200, Boca Raton, FL, 33431

About Modernizing Medicine

Modernizing Medicine and its affiliated companies empower physicians with suites of mobile, specialty-specific solutions that transform how healthcare information is created, consumed and utilized to increase practice efficiency and improve patient outcomes.

Job Description

 At Modernizing Medicine, we look for passionate, innovative, creative Rock Stars!

  • Inc. Magazine Best Workplaces of 2020
  • Inc. 5000 Fastest-Growing Private Companies in America - 2015 - 2019
  • Marketing Campaign of the Year for Telehealth - Business Intelligence Group's Public Relations & Marketing Excellence Award 2020
  • Best Use of Technology in Customer Service (Gold) - Customer Sales and Service World Awards® - 2019
  • Customer Service Department of the Year (Gold) - Customer Sales and Service World Awards - 2018
Modernizing Medicine is delivering truly disruptive and transformative products and services that will impact the healthcare industry.  The work we do makes a difference.

Our web and mobile applications are transforming healthcare information technology to increase practice efficiency and improve patient outcomes.  We offer end-to-end specialty-specific solutions from practice management, through EMR to Revenue Cycle Management (RCM) that maximize office interactions, patient visits, collections and reimbursements.

Modernizing Medicine is hiring an Technical Consultant. As a Technical Consultant you will  be responsible for the technical implementation and delivery of our integrated Ophthalmology Image Management products and services. This individual will perform application installations and configuration for clients from kickoff through go-live. The incumbent will coordinate activities pursuant to the project timeline to ensure consistently successful deliveries. This role will work collaboratively with other teams, such as Sales, Implementation, Training, Product, and Operations.

You may be a great fit for Modernizing Medicine's Technical Consultant position IF…

  • You thrive in a fast-paced, innovative environment where you can take your career to the next level in the growing field of Healthcare IT
  • You are an amazing problem solver with exceptional customer service skills, going above and beyond client expectations
  • You have excellent interpersonal, verbal and written communication skills, as well as the ability to effectively prioritize and manage your time

The Role:

  • Responsible for the technical implementation and delivery of our products/services with a focus on our integrated Image Management products.
  • Independently creates solutions for new and current device setup. Guides work with development for issue resolution.
  • Coordinate with client teams to manage decisions and processes during the implementation period.
  • Lead technical calls with clients and validate all requirements are met for a given project/timeline.
  • Perform application installations and configurations for client technical implementations.
  • Perform device integration setup, testing, and troubleshooting.
  • Coordinate activities to team members and set deadlines.
  • Act as a client escalation to resolve all client requests during the implementation phase.
  • Create and maintain technical documents as new products are released
  • Perform solution upgrades and manage processes from start to finish.
  • Work with development teams to improve product through enhancement requests and bug fixes
  • Provide technical direction, training, and support to internal teams
  • Document problems and resolutions in CRM software.
  • Travel infrequently to client sites for advanced troubleshooting if necessary.
  • Perform tasks off-hours as needed to complete specific projects or tasks.

Skills & Requirements:

  • Industry knowledge of medical devices used in the Ophthalmology specialty as well as Image Management systems/workflow is ideal
  • Proficient in various business applications and tools including, but not limited to Windows 7, 8, 10, Microsoft Office Suite, VPN Clients and Remote access software. Windows Server 2008-2016, SQL Server 2008-2016, and Salesforce
  • Strong hardware and software troubleshooting abilities required
  • Networking, server infrastructure, and IS security knowledge strongly preferred
  • Ability to read, interpret, and create technical documents such as installation guides, and procedure manuals
  • Maintains a positive and open attitude to change with an ability to adapt to new situations
  • Ability to quickly learn, analyze, understand and convey complex information
  • Ability to speak effectively to groups of customers or employees
  • Project management and successful service delivery experience
  • Excellent verbal and written communication and interpersonal skills
  • Ability to effectively work independently and coordinate team efforts

Modernizing Medicine Benefit Highlights:

  • Health Insurance, 401(k), Vacation, Employee Assistance Program, Flexible Spending Accounts
  • Employee Resource Groups 
  • Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
  • Weekly catered breakfast and lunch, treadmill workstations, quarterly onsite massages, onsite dry cleaning, onsite car wash and many more!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.