Customer Success Manager Southern Europe

Syncron

Paris, FR
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/15/2021
  • Website: syncron.com
  • Company Address: Östra Järnvägsgatan 27, SE-111 20 Stockholm, Sweden

About Syncron

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements.

Job Description

ABOUT SYNCRON

Syncron empowers the world’s leading manufacturers to maximize product uptime and deliver exceptional after-sales service experiences, while driving significant revenue and profit improvements. From industry leading investments in research and development, to providing the fastest time-to-value, Syncron’s award-winning, cloud-based service parts inventory, price and uptime management solutions are designed to continually exceed customer expectations. Top brands from around the world trust Syncron to transform their after-sales service operations into competitive differentiators. For more information, visit syncron.com.

THE OPPORTUNITY

Syncron is growing and expanding its business! To deliver exceptional after-sales services is becoming even more important for world leading manufacturers. Syncron’s solutions meet this need and support companies in delivering exceptional after-sales services.

The Syncron Customer Success Team is seeking a proven leader to drive product adoption, share best practices and implement growth and optimization strategies in order to drive maximum value and success within our customer base.

The Customer Success Manager will work with a broad spectrum of customers to identify success metrics, conduct business and process optimization workshops, and provide recommendations for increasing the usage and adoption of Syncron products and services.

The keys to success in this role are the ability to facilitate work sessions with all levels in a customer organization, troubleshoot to identify gaps between best practice and actual usage of Syncron, and clearly communicate recommendations that enable the customer to fully adopt Syncron in order to grow their business in the Subscription Economy.

The role can be based in France or Italy and will require travel.

RESPONSIBILITIES

  • Trusted Advisor for key business owners and executives including CxOs
  • Possesses the ability to interface with C-level executives to drive program strategy and ROI
  • Proactively identify where and how Syncron capabilities can deliver incremental business value
  • Frequent multi-level communications through executive business reviews, QBRs, etc.
  • Be point of contact for the customer regarding anything that concerns the delivery of Syncron’s services, commercial set-up and contracts.
  • Be point of contact internally for any discussions concerning the customer.
  • Build relation with key stake holders in the customer’s organisation to enable a great customer experience and capture any concerns from a commercial perspective.
  • Present new opportunities for the customer to gain more value from using Syncron’s solutions.
  • Serve as an important source for information regarding the customer’s business needs and provide customer feedback to for instance Product Management, Sales, and Marketing.

REQUIREMENTS

  • 3 to 5 years direct client management experience in enterprise software
  • 3 to 5 years of experience working with SaaS solutions, billing, ERP, finance or accounting
  • Strong business and strategic skills.
  • Experience from Customer Success Management and/or Supply Chain Management consulting.
  • Executive presence. Comfort with ambiguity and C-level communication
  • Strong account management, client service and/or management consulting experience
  • Entrepreneurial and commercially interested with some experience of contract management.
  • An interest in leveraging Information Technology to reach world class business objectives in after-sales and supply chain management.
  • Experience from working with Supply Chain Management applications such as forecasting, planning, order management, price management, etc. is a plus.
  • Degree educated, preferably with focus on Industrial Management, International Business, and/or Supply Chain Management.
  • As a person, you are analytical and have an interest in problem solving but with strongly developed communication and documentation skills.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.