NOC Engineer L1

Chargebee

Chennai, IN
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 04/05/2021
  • Website: chargebee.com
  • Company Address: 44 Montgomery St San Francisco, San Francisco, CA, 94014

About Chargebee

Chargebee is a subscription and recurring billing management solutions company that helps businesses manage their billing, payments, subscriptions, security, compliance, and invoicing services efficiently.

Job Description

We are looking for enthusiastic candidates for our NOC team, with passion and zeal towards learning and solving problems. The candidate should be willing to work across shifts.

 

Network Operation Centre (NOC) is the critical part of the business with the following set of roles,

  • To ensure maximum system availability and performance.
  • To provide service & support to engineering and other functional teams.
  • To ensure security & compliance-related standards and strategies.

 

As a team, we closely work with Engineering to develop a good all-round understanding of Applications and tools. Diligence and attention to detail are some key skills along with an ability to multitask and prioritize work appropriately. We also coordinate with multiple business functions, so it's important that we are clear and concise in our communications. 

 

  • Monitoring and Managing Chargebee Application & Systems (Cloudwatch, Datadog, NewRelic are some tools used in combination for effective monitoring)
  • Incident Handling and Escalation. Follows standard protocols to triage and escalate to next level (identifies and responds to problems, coordinates with SRE / Engineering / any other required team, and ensures closure)
  • Access Provisioning and Configuration (Application and Tool access, Handles Production Application configurations, Other user and customer-related activities)
  • Change Management (Adhere and ensures change policy checklist, standards for all Systems updates, and production level activities)
  • Maintains & Manages Server level changes, Application upgrades
  • Maintains Reports to meet compliance & Audit requirements.
  • Ensures to maintain defined SLA - both Internal and External, by following set protocols.
  • Coordinates effectively within the team and across teams to meet delivery and SLA.
  • Works round the clock in 24x7 Shifts.

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.