Enterprise Customer Success Manager


Lehi, UT, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/04/2021
  • Website: podium.com
  • Company Address: , Lehi, UT

About Podium

Podium is redefining the way customers interact with local businesses. Podium’s Interaction Management platform uses messaging to make it convenient to interact with your leads, customers, and teams along every customer touchpoint.

Job Description

Podium is a suite of messaging tools for local business. Using our platform, businesses of all sizes can connect with customers via text to do things like request payments, collect reviews, and sell products, in a modern, convenient way. Our work streamlining this process for local businesses has awarded us recognition on top industry lists, such as Forbes’ Next Billion Dollar Startups, Forbes’ Cloud 100, the Inc. 5000 (#13), and Fast Company’s World’s Most Innovative Companies — in the last year alone. For more about our product, watch this video. Podium has a positive, diverse, and supportive culture and was recently named one of Inc. Magazine’s Best Workplaces for 2019. We look for people who are curious, creative and work to be a little better every day. In our work together we embody our values: Be a founder, Murder drama, and Enjoy the ride.

As an Enterprise Customer Success Manager, you will be responsible for owning the relationships with Podium’s high value clients. You will ensure customer satisfaction, manage product adoption, and effectively demonstrate to our clients the value they are getting out of Podium’s interaction platform. You will also retain and increase the revenue from your customer portfolio.
What you will be doing: 
  • Help business owners identify, design and implement the process changes that will make Podium a seamless part of their business.
  • You focus on results. You help clients set performance goals and obsess over their success. You will analyze performance, troubleshoot client challenges and design creative solutions to obstacles.
  • You will manage a pipeline of high-intensity, short-duration projects. You will always be looking for new ways to work smarter, increase your effectiveness and delight our clients.
  • You will travel up to 20% annually.
What you should have: 
  • 4+ years of experience in Enterprise Account Management (Or Enterprise Customer Success)
  • Proven success in helping clients make better decisions.
  • Success effectively decreasing churn, increasing revenue, and wowing your customers.
  • Experience working in professional services, managed services or software company.
  • Ability to think like an owner. You will need to quickly understand a client's business and see the big picture while building things that last.
  • Confidence confronting daily changes and obstacles in order to succeed in this environment of mastering new things.
What we hope you have: 
  • Experience in
    • Automotive Sales or Services
    • Medical or Dental Practices
    • Home Services
    • Retail
  • Transparent culture
  • Work in this building in Lehi, UT (temporarily working remote)
  • Great opportunities for career growth
  • A stellar onsite gym with local professional coaches, morning and night classes offered 
  • Weekly free lunch, breakfast and smoothies
  • Swag

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.