Knowledge Base Developer (Documentation)

Humio

Remote / United Kingdom
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/05/2021
  • Website: www.humio.com
  • Company Address: , Seattle, Washington

About Humio

Log everything, answer anything, in real-time

Job Description

Humio is a paradigm shift, changing the way people think about log management and systems observability. At the core of this paradigm shift is our people. It’s important to inspire, support, and enable one another, so we've chosen a diverse group of talented, compassionate, and fun people to work with.

We work hard while prioritizing a healthy work-life balance. We strive to increase inclusivity across all our timezones (spanning from Central Europe to the US West Coast), and to ensure we’ve built a company where all feel empowered to do their best work. 

If this sounds good to you, we’d love you to consider joining us as a Knowledge Base Developer. 

Role

Reporting to the Library (Documentation) Department Manager, you will be responsible for writing and maintaining Humio's Knowledge Base – Troubleshooting and Best Practices articles. This will involve the following regular activities:

  • Collaboration across Humio's customer experience, sales, engineering, and marketing teams to generate and refine KB content;
  • Monitoring of outside sites and forums to generate new Ideas for KB articles;
  • Promoting the KB internally and externally

In addition to these main duties, you may be expected to assist in other activities of the Library Department, typically writing and editing technical documentation and training materials.

About Humio

Humio’s modern architecture enables complete systems observability, explore threats and vulnerabilities, and gain valuable insights from all your logs in real time. Humio offers low total cost of ownership and unlimited plans, with easy deployment at any scale, self-hosted or SaaS. 

You can learn more about Humio, our leaders, and our values here.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.