Customer Strategy & Operations Manager

Eightfold

Mountain View, CA, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/03/2021
  • Website: eightfold.ai
  • Company Address: 480 Ellis Street, Mountain View, CA, 94043

About Eightfold

Eightfold (fka VolkScience) is the industry’s first Talent Intelligence Platform, built for enterprises, to address Talent Acquisition and Management in a holistic fashion.

Job Description

Eightfold.ai is changing the way organizations hire, engage, and retain their workforce. With our patented deep learning AI, we provide unbiased recommendations at scale to transform employment for the better. If you are passionate about creating a better experience for job applicants, employees, recruiters, and human resources professionals, Eightfold.ai is the place to be! We are solving a massive need, and we’re just getting started.
 
Eightfold.ai was founded in 2016 by Ashutosh Garg and Varun Kacholia, experts in artificial
intelligence who led the development of technology products at Google and Facebook that we use every day. Today, Eightfold.ai has received more than $180 million in funding and a valuation of over $1B from leading investors in Silicon Valley including General Catalyst, Lightspeed Venture Partners, IVP, Foundation Capital, and Capital One Ventures.
 
Eightfold’s roster of customers has some of the most respected and forward-thinking organizations in the world, including Capital One, Bayer, BNY Mellon, Twilio, the U.S. Department of Labor, and many of the Fortune 500.
 
About the Role
Delivering customer outcomes to drive customer retention and growth is a top priority for our CEO, his leadership team, and our board of directors as we grow.  
 
Eightfold.ai is looking for a Customer Strategy & Operations Manager to work with both internal and external stakeholders to identify the most critical processes, determine what’s required for success, and build the infrastructure to consistently exceed customer expectations. You will play an integral part in designing, implementing, and continuously improving processes, systems, and playbooks that our Professional Services and Talent Transformation teams will use on a daily basis to make our customers successful.
 
This is a high impact role that will report directly to the Head of Customer Strategy & Operations and have close interaction with the VP of Professional Services, VP of Operations and many other critical business partners throughout the company. 
 
The ideal candidate will have proven experience operationalizing processes and systems, leading cross-functional initiatives, a strong thirst for knowledge, and the will and desire to perform exceptionally in a challenging and fast-paced environment.
 
What you’ll achieve
 
Working cross-functionally with the Professional Services, Talent Transformation,
Customer Strategy & Operations and Product teams:
 
· Design, administer, and continuously improve key post-sales processes
· Select, implement, and administer systems and tools needed for consistent success
· Institute a consistent, rigorous operating cadence to drive implementation and post-launch customer success
· Scale best practices - create a repository of playbooks and templates; facilitate knowledge sharing amongst team members and partners
· Partner with Services Sales to create consistent and Customer Lifetime Value-maximizing pricing structure
 
What you’ll bring to the table
 
· 5+ years of experience at a top consulting firm AND/OR customer/business operations at a B2B-focused company (preferably SaaS)
· Experience building and scaling processes, systems, best practices
· Proven history of cross-functional leadership to design and execute on strategic initiatives
· Excellent verbal and written communication skills                            
· A strong team player who embodies our corporate values: Extreme Ownership, Compassion, Integrity, Openness & Transparency, and Excellence
· MBA preferred
 
We are a team of self-starters who excel in their fields. We believe in giving you responsibility, not a task. We want you to have ownership and pride in the work you are doing, and see the positive impact of your work on your colleagues, our customers, and the world. We believe in providing transparency and support, so you can do the best work of your career.
 
We offer competitive compensation and benefits, including family medical, vision, and dental coverage. We also offer a 401k plan, stock options, and unlimited paid time off for all eligible employees.
 
Eightfold.ai provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.