Customer Coordinator

Supplypike

Fayetteville, AR, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/31/2021
  • Website: supplypike.com
  • Company Address: 3739 N. Steele Blvd. #300, Fayetteville, AR, 72703

About Supplypike

Supply chain is not an industry synonymous with innovation. SupplyPike is here to change that.

Job Description

About SupplyPike

SupplyPike is a fast-growing and innovative software startup with a big mission: building the platform for the collaborative supply chain. We're looking for self-starting and creative problem solvers. These individuals will have a lot of freedom in making a deep impact at SupplyPike.

About the Role

Customer Coordinators work to organize and oversee various projects and operational tasks at SupplyPike. The primary responsibilities include coordinating, executing tasks, and facilitating the overall productivity across the Customer Success, Product, and Operations teams.

Primary Responsibilities

  • Analyze and maintain current customer operations processes, performance, and metrics, recommending solutions for improvement when necessary.

  • Evaluate overall customer performance by gathering, analyzing, and interpreting data and metrics.

  • Assist in designing and implementing customer retention campaigns. 

  • Support the Customer Success, Product, and Operations teams with various administrative tasks, including ad-hoc requests and projects. 

  • Data analysis and internal dashboarding around customer and product feedback channels.

  • Collect and analyze feedback from customers and other project users to gauge satisfaction and success. 

  • Drive customer operational improvements and strategic projects across SupplyPike.

Requirements

  • Bachelor's degree in Business, Industrial Engineering, or related field preferred.

  • Organized and excellent at time management and problem-solving and able to effectively communicate status to multiple parties. 

  • Able to multitask and prioritize issues. 

  • Able to build positive relationships with SupplyPike team members and customers through clear, concise, and timely communication.

  • Tech-savvy and can learn new technologies quickly. 

SupplyPike Culture (more here)

We pride ourselves on creating an open, transparent, and collaborative work environment. We regularly set aside time to share knowledge, host town hall meetings, social events, and hackathons.

  • We are a technology group from the ground up. You’ll be given autonomy and many responsibilities, all while working with a fun and passionate team. 

  • We offer a results-oriented and flexible environment with a flat organizational structure. 

  • Competitive salary and comprehensive benefits plan. 

  • Flexible schedules & Open Vacation Policy.

  • Perks including: Catered lunches, a fully stocked pantry, and an espresso bar. 

  • Fun team events, team off-sites, happy hours, etc.

  • Technology to do your job successfully: new computer, resources, and (practically) whatever else you need.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.