Senior Product Manager, Email


Chicago, IL, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 03/31/2021
  • Website:
  • Company Address: 318 W. 39th Street, New York, NY, 10018

About Braze

Braze is a comprehensive customer engagement platform that powers relevant and memorable experiences between consumers and the brands they love.

Job Description


Braze delivers customer experiences across email, mobile, SMS, and web. Customers, including Seamless, HBO, Disney, Urban Outfitters, and Venmo, use the Braze platform to facilitate real-time experiences between brands and consumers in a more authentic and human way. And we do it at scale – each month, tens of billions of messages are sent to a network of over 2 billion active users through Braze.

Need more proof? Braze was named a Leader in the Gartner Magic Quadrant for Mobile Marketing Platforms in 2019 and the Forbes Cloud 100. The company has also been selected as one of Inc. Magazine’s Best Places to Work (2019 and 2020), and Crain's Best Places to Work in NYC (2019 and 2020).


We are seeking an experienced, globally-focused Senior Product Manager who can work closely with Design & Engineering teams to manage our Email messaging product. You will lead the discovery and delivery of new capabilities designed for the messaging needs of enterprise users. You should have a passion for creating and leveraging leading-edge technologies to create complete customer solutions, enjoy getting out into the field to understand customer needs, and have experience bringing new product ideas to life using a data-driven approach.    

You’ll join the Email team, which owns the email and enterprise strategy at Braze.  This team supports the fastest growing channel at Braze and is critical to the company's continued growth.  


  • Drive strategic business goals and work to ensure the teams invest toward those goals through a data-driven roadmap.
  • Deeply understand our customers, market, and technology environment.
  • Provide expertise on the problems experienced by email marketers.
  • Collaborate closely with Product Designers, Engineers, Product Managers, and counterparts across the business to scope effective solutions and ensure that we’re building excellent products.
  • Establish and manage internal and external customer expectations.
  • Lead product development in a lean, entrepreneurial start-up environment.
  • Generate and evaluates ideas to enhance Braze’s suite of product offerings and create a competitive advantage.


  • An experienced builder with 6+ years of Product Management experience.
  • You have strong communication, collaboration, organization, and persuasion skills.
  • You have a proactive, positive, can-do attitude. You drive projects to completion and are always looking for new ways that processes and products can be improved.
  • You have demonstrated a strong bias for action while maintaining an attention to detail.
  • You have an eagerness to learn and grow.
  • Beyond just shipping new products, you obsess about continuous product improvement.


  • Experience working at previous ESP’s (Email Service Providers) 
  • Experience at a high-growth, high-scale technology startup.
  • SaaS experience


  • Competitive compensation that includes equity
  • Flexible time off policy to balance your work and life, including paid parental leave
  • Free daily lunch in the office (when we return to the office!), including snacks and beverages
  • Competitive medical, dental, and vision coverage for you and your dependents
  • Collaborative, transparent, and fun loving office culture

If you are a California resident subject to the California Consumer Privacy Act, click here to understand how Braze processes your personal information and how you can exercise your rights.

If you are located in the EU or UK visit our privacy policy to understand how Braze processes your personal information and how you can exercise your rights.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.