Project Manager/Technical Account Manager

MATRIXX Software

United States of America
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 04/02/2021
  • Website: matrixx.com
  • Company Address: 779 E. Evelyn Ave Suite E, Mountain View, CA, 94041

About MATRIXX Software

Headquartered in Silicon Valley with offices throughout the world, MATRIXX Software provides next-generation, cloud native digital commerce solutions that transform how companies do business. Serving many of the world’s largest communications companies, IoT players and emerging digital service providers, MATRIXX is committed to delivering a modern commerce platform that easily scales to support global marketplaces and consumption-based services. Through its relentless commitment to product excellence and customer success, MATRIXX empowers businesses to reinvent themselves and succeed as digital leaders.

Job Description

Succeeding with 5G will require operators to look beyond the limitations of legacy rating and charging. Success will demand a next-generation Converged Charging System that can enable continuous innovation and continuous deployment to unlock 5G commerce opportunities. Our next-generation rating and charging platform has reinvented what’s possible with OCS and will set the bar for 5G Converged Charging.

As a company, we embrace an engineering mindset committed to building right. A product approach that emphasizes growing together with our customers. A sales mindset that embraces integrity in every deal. When you join our company, you’ll have the opportunity to help us empower our rapidly growing, global customer-base with innovative technology built right from scratch. Our people. Empowering customers today, and tomorrow.

Project Manager/Technical Account Manager

What you will do:

  • Manage the relationship with the customer
  • Manage the transition from implementation phase to production deployment and go-live.
    Take ownership and responsibility for all Services-related activities with customers
  • Engage with the customer (and the involved departments and stakeholders within their organization) in respect to managing, planning, tracking all relevant technical and non-technical aspects
  • Work together, support and communicate with all relevant persons engaged directly or indirectly with the account from the business, networks, operations, IT functions and their suppliers; across various roles including management, business owners, program and project managers, architects, functional and technical SMEs, software developers, testers and others
  • Represent the interface into the wider MATRIXX organization for escalation of project issues
  • Create, maintain and track project plans and schedules, cost estimates and problem logs throughout the life of the project
  • Manage and supporting requirements processes
  • Prepare impact assessments with input from the Solution Architect
  • Prepare estimations and project plans
  • Manage issues and escalations
  • Ongoing and post project evaluation and process improvements.

What you bring:

  • Minimum of 5 years' relevant industry experience in project management role
  • BS degree in Computer Science or similar subject
  • Strong project management skills to manage day-to-day activities of the software/technical team to ensure each project remains on schedule and on budget
  • Experience in working in multiple and diverse geographic locations
  • A strong background with customer liaison with comprehensive understanding of customer solution and goals
  • Experience with milestone and project finance tracking
  • Eligibility for US Homeland Security Clearance
Desired Experience:
  • A working knowledge of MATRIXX Software product
  • An understanding of the concepts of:
    MATRIXX Voice Configuration
           • MATRIXX Tariff and Offer Design
           • Billing, CRM, OM configuration
           • API Best Practice

What makes MATRIXX different?
Anyone can be in the systems replacement business, but that’s not what we do.  We are in the reinvention business – re-inventing BSS and the customer experience for the 5G world that’s coming.  A tall order some would say, but when companies ask “Isn’t good enough, good enough?”  we answer “Settling for what’s good enough today, won’t help you win for tomorrow.”  Our cloud native digital commerce platform is leading the way with agility, precision and performance into the next generation of customer experience.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.