Account Director (Connectivity) - EMEA

MessageBird

EMEA / Remote
  • Job Type: Full-Time
  • Function: Sales
  • Post Date: 04/02/2021
  • Website: messagebird.com
  • Company Address: Baarsjesweg 285, Amsterdam, 1058AE

About MessageBird

MessageBird is on a mission to modernize and simplify the overcomplicated space of customer communication. As a leading cloud communications platform with over 15.000 customers, MessageBird provides SMS, Chat, Voice, and Video APIs that connect businesses to their customers more quickly and reliably than ever before.

Job Description

Join our team either remotely or in our HQ in Amsterdam. This role can be based in any location within the EMEA region.

About us

MessageBird is transforming the communications landscape as one of the fastest-growing software companies in the world. Our cloud communications platform makes it possible for businesses to instantly connect with over 7 billion phones globally, allowing them to speak with their customers in the same ways they talk to their friends.

Our suite provides access to all major messaging channels, from SMS and Voice to WeChat, Messenger, Facebook, WhatsApp and more. We provide out-of-the-box solutions with our own applications like Inbox and Flow Builder, plus a robust set of APIs that simplify workflows and automation.

With over 20,000 customers — including some of the world’s biggest brands like Facebook, Deliveroo, Uber and WhatsApp — it’s likely that you’ve benefited from MessageBird’s omnichannel technology at some point. For small and mid-sized businesses, we also offer support and solutions through an Online Self-Serve (OSS) dashboard.

Our global team is a powerhouse of 350+ employees, who work across eight international offices. We’re excited that you’re here and interested to #jointhenest.

How we work

We work fast, grow fast, and build fast. Life at MessageBird moves in fast-forward motion. We’re a team that focuses on making an impact — right from day one. We are go-getters, industry leaders, and dreamers. Risk takers. Roll-up-your-sleeves-and-make-it-happen kind of people. We thrive on transparency, and we value solution-minded attitudes.

We are all driven by one ethos: Get Shit Done. We love shaping things together and leveraging different perspectives, because that makes our products better. Our Birds are empowered with freedom and opportunity; in return, we expect honesty, courage, and agility. We own our work, and sometimes we fail. And then we get back up and cross the finish line — together as a team. Sound

The role: Account Director (Connectivity)

Our Connectivity team works together closely with Routing, Customer Support, Legal and Finance to deliver the best possible service. Whether you represent MessageBird at events or develop and grow relationships across multiple levels in the customer’s organisation, as Account Director, Global Connectivity you’re responsible for the entire commercial engagement from proposal development, pricing strategy, negotiation, to closing.

MessageBird has global reach with an HQ in Amsterdam. Your job is to generate revenue with predefined margins by actively building and maintaining senior management-level relationships with our Connectivity customers.

What you’ll do:

  • Maintain, manage and expand your own portfolio of customers located all across the globe
  • End-to-end ownership from identifying to closing high-value opportunities
  • Independently create your own forecasts and commit to monthly and quarterly targets. Reporting to the Director of Sales directly.
  • Identify joint regional sales strategies and tactics for the Connectivity team to achieve sales targets
  • Work closely with Routing and Support team to seamlessly deliver the best possible service tailored to each customer and ensure a smooth onboarding for new ones
  • Keep up-to-date records of activities, opportunities, and accounts in our CRM system - we’re using Salesforce.
  • Be responsible for building and maintaining sufficient pipeline coverage
  • Representing MessageBird at events and tradeshows

What you’ll bring

  • 5+ years experience in B2B account management within the enterprise software space, preferably in the communications space
  • A good understanding of the trends driving innovation in technology
  • Experience with creating quotes, negotiating terms and managing contracts
  • World-class interpersonal and communication skills to make complex contractual, technical, and financial details sound simple to influence individuals and groups at all levels
  • Proven experience in balancing competing priorities and managing multiple deals at the same time
  • Ability and willingness to travel internationally (10-20%)

Psst… some added perks

  • The ability to Work Anywhere — literally anywhere you want, as long as it’s in the same time zone as your team (yup… you read that right!). This comes with the added benefit of finding the right work-life balance for you by following our 80/20 rule.
  • WFH office set-up allowance to make sure you have all you need to “get shit done” in an ergonomically-friendly manner.
  • Top-notch work equipment (including Bose headphones!).
  • MessageBird swag to keep you well-dressed.
  • The occasional (virtual) company-wide and team events. 
  • A team of (fast-)forward-thinking, talented and fun colleagues from more than 50 countries!

MessageBird is an equal opportunity employer. If you think you’re a match for this role and can bring some great skills to the MessageBird team, please apply! We’re excited to get to know you.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.