Business Support Agent - German speaking

Trustpilot

Copenhagen, DK
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/09/2021
  • Website: trustpilot.com
  • Company Address: Pilestræde 58, Copenhagen, 1112

About Trustpilot

Trustpilot is an ecommerce review site. They offer merchants a platform to collect and present consumer reviews, helping with trust and reputation as well as conversion and retention.

Job Description

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

To support Trustpilot’s rapid expansion, we’re looking for a talented and Business Support Agent to join our team in Copenhagen.

As the Business Support Agent you will provide support to our customers by all available support channels such as chat, phone, email, and other various communication platforms. You will work closely with sales and account managers to build working relationships and continue knowledge sharing. The support team is often the most common way our customers interact with us, so it is important to provide top class support with an ability to smile “through the phone.”  

 In your role you will:

  • Provide technical support to our customers by phone, email and chat to help them use our services. Your communication will enable our customers to understand the potential of our technology and what is required to implement it.
  • Work quickly and efficiently to ensure all customers receive replies to their inquiries in a speedy time manner.
  • Help our customers solve any technical issues that are preventing them from setting up / using our services. You’ll be helping to solve different types of technical issues that are preventing customers from using our more advanced services (API’s, Unique links and Widgets).
  • Build and maintain “best practices” and self-service guides enabling customers to solve their own issues.
  • Monitor incoming requests and access the system frequently to ensure that any open tasks are acknowledged and responded to.
  • Work closely with Business Development, Account Management and Post Sales to advise customers where required.

We are looking for people with:

  • Excellent English and German writing and communication skills
  • 1-3 years previous experience in customer support within technology or digital marketing verticals
  • Good understanding of SEO in an Ecommerce environment
  • Strong time management skills with the ability to stay organized under a large workload and high paced performance-oriented environment.
  • Amazing customer service skills to consistently provide a high level of service 
  • Ability to profile light training on high-level technical concepts.
  • Advantage to have HTML/CSS, JavaScript and/ or Networking concepts, API knowledge and Zendesk experience

 What we offer you:

  • An exciting role in an exciting international growth journey
  • Great colleagues and social activities in a highly international working environment
  • Excellent location in company headquarters – centrally located in Copenhagen
  • Competitive salary 
  • Pension plan

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.


Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.