CUSTOMER SUCCESS ENGINEER

Weka.IO

Taiwan
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/01/2021
  • Website: weka.io
  • Company Address: 2001 Gateway Place Suite 400W, San Jose, CA, 95110

About Weka.IO

WekaIO has built the world's fastest shared file system for AI, machine learning and technical computing workloads. The solution accelerates compute intensive applications so that data scientists, researchers and engineers get to the answer faster. And it saves tremendous cost by ensuring expensive CPU and GPU infrastructure is not not idling waiting for data.

Job Description

Weka is a successful Start-up company whose high-performance distributed file system is revolutionizing the storage world and is the world's fastest scalable file system today.

As Senior Customer Success Engineer, you will join a team of the most experienced Customer Success Engineers responsible for Weka’s post-sales success.

Responsibilities

  • Bridging between the customer and R&D whenever current product features, reliability or documentation do not match the customer's expectations
  • Resolve customer issues by working with the customer and if needed with R&D
  • Providing feedback to R&D and help to prioritize bugs, usability issues, etc.
  • Providing back-office support for pre-sales engineers, partners, and resellers
  • Certification and bench-marking the Weka file system with various applications
  • Keeping track of installed systems via Weka's remote monitoring and proactively identify needed actions

 

Requirements

Requirements

  • Hands-on experience in supporting Linux-based enterprise infrastructure products (storage, networking, virtualization, security, etc.)
  • Familiarity with AWS, Kubernetes/Containers, Linux OS installation, and management
  • Experience in L3 support and customer interactions for enterprise infrastructure products
  • Highly proficient in spoken and written English - MUST

 

Advantages

  • Experience in Networking
  • Experience in a start-up environment
  •  Experience in performance analysis
  • Linux OS proficiency
  • Experience in L3 support for storage products

 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.