Renewals Manager


San Francisco, CA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/12/2021
  • Website:
  • Company Address: 325 5th Street, San Francisco, CA, 94107

About Ironclad

Ironclad is the digital contracting platform loved by modern legal teams.

Job Description

Ironclad is the leading digital contracting platform for legal teams. By streamlining contract workflows, from creation and approvals to compliance and insights, Ironclad frees legal to be the strategic advisors they’re meant to be. Ironclad is used by modern General Counsels and their teams at companies like Dropbox, AppDynamics and Fitbit to unlock the power of their contracts data. Ironclad was named one of the 20 Rising Stars as part of the Forbes 2019 Cloud 100 list, the definitive list of the top 100 private cloud companies in the world. The company is backed by investors like Accel, Sequoia, Y Combinator and Emergence Capital. Our Customer Success team is at the center of our mission to power the world’s contracts. Working cross functionally, and with our Customers, this team ensures we’re building a product legal teams love. We’re looking for a talented Renewals Manager to scale and amplify this effort. This teammate will accelerate the day to day activities while contributing to the ramp required to manage renewals at scale.
Our next Renewals Manager is responsible for owning and securing a portfolio of renewal contracts.  As an analytical problem solver and self-starter, you will use data and qualitative information to help develop the strategy, as well as drive and optimize our renewals business and customer lifecycle.
You will serve as the trusted advisor for the renewals strategy.  You will be developing renewal policies, partnering with Finance on collections, Success Managers on forecasting, and partnering with Sales to upsell/negotiate renewals. The Customer Success Strategy & Operations team delivers strategic analysis and operational rigor across our Customer Success organization.  We are looking for individuals who have a passion for driving key objectives for the business and turn data-driven insights into actions.   
The Renewals Manager should excel at balancing strategic planning with execution and be comfortable with tactical execution.  Must have experience with and enjoy building operational/financial models and business cases, analyzing large and complex data sets, and improving our operational processes and tools. 

What you'll be doing

    • Own and execute optimal negotiation strategies for a high quantity of renewals that maximize contract value while protecting and enhancing customer trust
    • Maximize account growth by supporting the account team to identify incremental opportunities upon contract renewal
    • Accurately maintain/update a rolling forecast of your renewals and work to mitigate and resolve risk driving maximum ARR.
    • Collaborate with internal resources such as Finance, Product Management,  Legal Engineers, Customer Success, and Sales, to develop comprehensive 'win' strategies for renewals
    • Work with leadership to reevaluate and implement positive changes into the customer success operations around vision & strategy, rules of customer engagement, process flows, system requirements, reporting and tracking
    • Contribute to our data and analytics foundation including executive reporting, quarterly business reviews, dashboards, and business KPI trending
    • Accelerate improving operational efficiency by leveraging industry best practices and process, and tools to scale our high-growth business and improve team productivity


    • 3+ years of demonstrated success in strategy, renewals  & operations
    • Excellent presentation and communication skills (both written and verbal) 
    • Strong customer management and negotiation skills 
    • Ability to demonstrate a strategic mindset to enable persuasive value conversations with customers at an executive level
    • Ability to manage transactions through every stage of the renewal cycle
    • Experience driving cross-functional projects end-to-end
    • Experience with data querying and scoping, analysis and modeling, summarizing and reporting
    • Ability to react and adapt to potential rapid shifts in priorities and organizational policies
    • Experience with CRM (i.e. Salesforce) applications
    • Proficient with Excel, Word and Powerpoint
    • BA/BS preferred
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.