Operations Manager

Springtide Child Development

Hartford, CT, US
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/11/2021
  • Website: myspringtide.com
  • Company Address:

About Springtide Child Development

Springtide offers family-centered, collaborative care for children with developmental delays and disabilities. We are passionate about helping children grow and develop through evidence-based treatment, experienced therapists, and technology-enabled interdisciplinary clinics

Job Description

Springtide is a VC-backed rapidly-growing company that offers family-centered care for children with autism and other developmental delays. We offer ABA, speech, occupational and physical therapies, and social skills classes all under one roof. Our experienced, interdisciplinary team works collaboratively to develop personalized care plans and evidence-based treatments all while using digital tools to transform the way behavioral care is delivered.

1-in-54 children are diagnosed with Autism in the US today, and there is a severe gap in both the quality and quantity of available treatment options. Springtide is building a national chain of best-in-class clinics, to help these children reach their greatest potential and elevate the standard of care. Here’s how we do it:

  • Family-centered experience: At Springtide our number one priority are our children and their families, no matter their background and circumstance. We are a one-stop shop for all therapies, and coordinate care across schools, pediatricians and other caregivers.
  • Improved access to care: We accept kids from all insurances, including Medicaid. We provide a seamless onboarding experience, eliminating all paperwork and confusion. We offer no-wait access through exceptional technology and operations.
  • Highest clinical quality: We offer data-driven clinical outcomes. We provide parents transparency into the clinical process and ensure consistent quality through our hiring, operations and proprietary technology.


About the Role

We are looking for an operations leader with high energy, attention to detail, and passion for client service to oversee the new Springtide  center in West Hartford. The Operations Manager is responsible for the overall success of their center in terms of client satisfaction, quality of care, and financial performance. Responsibilities include:

  • Managing a team of up to 25 center staff
  • Managing the day-to-day operations of the center, including overseeing all center communications, scheduling, and facility management
  • Implementing new operational processes in the center
  • Ensuring your center meets revenue targets and operates within budget

If you are excited to go the extra mile for our amazing families, we’d love to meet you! 

Skills needed for success:

  • Experience building and managing interdisciplinary teams
  • Strong people manager who helps your team thrive
  • Systems thinker who can implement robust operational processes
  • Excellent customer-service skills 
  • Strong computer skills
  • Ability to excel in a fast past, growth environment - you love solving problems and creating clarity in the midst of chaos
  • Team player with a “no task too small” attitude
  • Experience in hospitality or in healthcare operations a plus, but not necessary

Compensation and benefits:

  • Competitive salary
  • Medical, dental and vision insurance, and paid-time-off 
  • Opportunities for career advancement in fast-growing company
  • Limited travel may be required

EEO & Employment Eligibility

Springtide is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Springtide also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.