Associate, Operations


Singapore City, SG
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/02/2021
  • Website:
  • Company Address: 5 Burn Road, Singapore, Singapore 369972, SG

About Grain

Grain is an online restaurant. We are on a mission to create meaningful food experiences for you and the people you love.

Job Description

We’re looking for someone energetic, proactive and resourceful to ensure the smooth and efficient running of our delivery operations. If you love delighting customers, take complete ownership of your duties, and strive for excellence, we want to hear from you. Your mission is to ensure our fulfilment model aggressively supports revenue growth while balancing cost-effectiveness and customer experience for our business units.

You will:

  • Run the entire fulfilment operations and processes at Grain (including meal box, mini buffet and buffet operations).
  • Manage a team of full-time and part-time drivers / team.
  • Create and enforce the best operational procedures.
  • Ensure orders are delivered on time.
  • Optimise the entire operations workflow including warehousing, storage, receiving and dispatching.
  • Keep fulfilment costs within clearly defined targets.
  • Achieve > 99% positive customer feedback on their delivery experience.
  • Achieve a fulfilment defect rate of <1%.
  • Implement and enforce clear operational hygiene standards and processes.
  • Any other ad-hoc tasks assigned from time to time.

We’re looking for someone with:

  • Minimally 1 year of frontline operations experience in the supply chain/logistics industry.
  • Strong sense of ownership - don’t give excuses and make things happen.
  • Customer obsession - puts in the work to understand and delight customers.
  • The ability to accomplish more with less - resourceful, self-sufficient and inventive.
  • Excellent organisation and planning abilities - focus on priorities to make decisions efficiently and productively.
  • The ability to develop people - coach others in their current roles to improve performance and prepare them for future roles.
  • Flexibility and adaptability - can adjust quickly to changing priorities and conditions. Copes effectively with complexity and change.
  • Calmness under pressure - stable performance even when under heavy pressure or stress.
  • Great communication skills - speaks and writes clearly and articulately without being overly verbose or talkative. Maintains this standard in all forms of written communication, including email.

What’s in it for you:

  • Work with a fast growing, at the same time, lean and mean team, to make real world impact
  • Have a lot of ownership and drive your own results and progression
  • Smart people who sweat the details and push for the highest standards
  • Training, mentorship, buddies, in-house university program to help you grow
  • Other benefits include competitive compensation package, health care and birthday leave

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.