Customer Experience Team Lead


Kitchener City, Ontario, CA
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/14/2021
  • Website:
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education. ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
The Role:
The Customer Experience Team Lead plays a crucial role in our Customer Experience department by directly managing people, providing instructions, guidance and support. Ensuring that new employees are on-boarded and enabled and that the team is properly trained and capable of performing day-to-day tasks.


    • Oversee your team’s day-to-day activities
    • Ensure that all tasks are completed and goals are met
    • Train and coach team members
    • Provide instructions, direction, or guidance to complete daily tasks
    • Perform daily tasks and projects as needed
    • Perform regular one-on-one meetings with direct reports
    • Address performance issues working directly with the Manager
    • Communicate any process improvement ideas to their Manager
    • Prepare progress and status report to the Manager
    • Participate in recruitment activities
    • On-board and train new employees

Preferred Qualifications:

    • 1-2 years experience in customer experience or account management
    • 1-2 years experience managing people
    • 1-3 years experience in education credential evaluation
    • Knowledge of different country education systems other than Canada and US
    • Reading and speaking proficiency in a language other than English is an asset
    • Exceptional organizational and time management skills
    • Strong knowledge in MS Excel/Sheets and the ability to analyze and report on data
    • Experience using Google and Office Suites, Microsoft Access, Adobe Acrobat, Basecamp
    • Exceptional customer service skills
    • Exceptional interpersonal, verbal and written communication skills
    • Minimum Associates Degree (Bachelor Degree preferred)  
    • Experience with international travel or education documentation, considered an asset 
Thank you for your interest in ApplyBoard; however, only those applicants that have been selected for an interview will be contacted.  At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. 
Life at ApplyBoard:
By joining our team, you have the opportunity to:-Join the fastest-growing technology company in Canada, with many opportunities for growth  and advancement-Work alongside a globally diverse team of over 800 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages.
Make a difference in the lives of thousands of students as they explore educational opportunities. Want to learn more about Life at ApplyBoard? Check out this video, and be sure to follow us on our Life at ApplyBoard Instagram. 
About ApplyBoard
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. To date, ApplyBoard has become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.
 In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. In 2020, ApplyBoard announced a C$170M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ status. This funding will allow us to further invest in our technology, grow our team, and serve more students on our mission to educate the world. 
Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted. 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.