Customer Experience Document Specialist


Delhi, IN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/14/2021
  • Website:
  • Company Address:

About ApplyBoard

At ApplyBoard, we believe that education is a right, not a privilege. We empower people around the world to access the best education available. Through our platform and team of experts, we streamline the application process, from submission to enrolment, assisting thousands of students to pursue their dreams of studying abroad.

Job Description

We’re building a movement - an education revolution. We’re building a world where anyone, anywhere can have access to the best education regardless of where they were born. At our core, we believe education is a right, not a privilege. To that end, we’re building a company and a suite of products to lead the charge in transforming access to education. ApplyBoard is an online platform that empowers students around the world to access the best education by connecting international students, recruitment partners, and academic institutions. We simplify the study abroad search, application, and acceptance process. Not only do we help students with their study abroad journey, but we also help academic institutions to find the best students globally. Our goal is to help enable better, more diverse, schools that are enriched with cultures from all over the world.
The role:
We are looking for an experienced and creative Academic Application Coordinator to join our growing Customer Experience Team and take our company and platform to the next level!
There are different shifts a Document Specialist could be assigned to work:
Mon to Fri: 12pm - 6pm
Wed to Sun: 9am - 6pm
Wed to Sun: 12pm - 6pm

In this role, you will:

    • Review student documents to ensure student eligibility for consideration across diverse educational backgrounds
    • Work with our partnership schools and recruiters to resolve application issues and submit quality applications on behalf of our students
    • Work across teams to ensure program requirements and intakes are accurate to ensure optimal student outcomes
    • Empathetically communicate application outcomes to our students, whether positive or negative
    • Assist applicants with program inquiries and requirements
    • Provide advisement to students on alternative program options that meet their interests and educational backgrounds
    • Communicate with our partner school to cultivate positive relationships and clarify application processing ambiguities
    • Ensure application processes are regularly updated to ensure the precision of process detail


    • 1-3 years customer service experience
    • Flexibility to work on a North American (Eastern Standard Time) schedule on occasion
    • Proficiency in proofreading/ editing text to ensure spelling and grammatical correctness
    • Strong analytical abilities, detail-oriented and high level of accuracy
    • Working knowledge of Google spreadsheets, Microsoft Word and Gmail
    • Adept researching and problem-solving capabilities
    • Someone who thrives in a collaborative, teamwork environment
    • Aptitude for prioritizing tasks with attention to detail to ensure information accuracy
    • Ability to work in a flexible, fast-paced environment to meet multiple deadlines and adapt to new policies and procedures
    • An ability to work cross-functionally to ensure application processing consistency and efficiency
    • Exceptional problem-solving skills under ambiguous circumstances to ensure we provide the best outcome for our students while maintaining integrity with our partner relationships
    • Excellent interpersonal skills and verbal and written communication skills in English
    • Professional references available for review

What we offer:

    • Besides having the opportunity to work with a brilliant and globally diverse team we also offer:
    • The opportunity to have an impact on a product that is positively affecting change to thousands of students lives every day
    • To work with a brilliant and globally diverse team that is the fastest growing in the Waterloo region
    • Great compensation and benefits package to keep you healthy and happy!
Thank you for your interest in ApplyBoard; however, only those applicants that have been selected for an interview will be contacted.  At ApplyBoard, we understand the value of having a diverse team. That’s why we believe in providing equal opportunity regardless of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, disability, and conviction. Please let us know if you require accommodation during the recruitment process. 
Life at ApplyBoard:
By joining our team, you have the opportunity to:-Join the fastest-growing technology company in Canada, with many opportunities for growth  and advancement-Work alongside a globally diverse team of over 800 team members based in 18 countries, who represent over 30 nationalities and speak more than 40 languages.
Make a difference in the lives of thousands of students as they explore educational opportunities. Want to learn more about Life at ApplyBoard? Check out this video, and be sure to follow us on our Life at ApplyBoard Instagram. 
About ApplyBoard
ApplyBoard simplifies the study abroad search, application, and acceptance process by connecting international students, recruitment partners, and academic institutions on one platform. To date, ApplyBoard has become the world’s largest online platform for international student recruitment, assisting more than 100,000 students with their educational journey.
 In 2019, ApplyBoard was named the fastest-growing technology company in Canada by Deloitte, ranking #1 on the Technology Fast 50™ list. In 2020, ApplyBoard announced a C$170M Series C funding on a C$2B valuation, reaching a ‘Unicorn’ status. This funding will allow us to further invest in our technology, grow our team, and serve more students on our mission to educate the world. 
Thank you for your interest in ApplyBoard. Please note that only qualified applicants that have been selected for an interview will be contacted. 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.