Dev Support Engineer

Codefresh

Tel Aviv, IL
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 06/13/2021
  • Website: codefresh.io
  • Company Address: , Mountain View, CA

About Codefresh

Codefresh is a Continuous Integration and Delivery platform built for Docker from the ground up. It helps companies automate their Docker workflow and streamline the lifecycle of Docker images (build, run, test, deploy). It enables developers and agile teams perform integration, unit, UI and other tests and incorporate feedback before changes are promoted to staging, reducing expenses and headaches. Codefresh empowers the entire team to benefit from Docker immediately, without installing and managing infrastructure.

Job Description

Codefresh is the first cloud-native DevOps automation platform. Our mission is simple: to provide a platform and practices that enable companies to confidently ship code faster. After launch in 2017, Codefresh has gained tens of thousands of users. Unlike legacy solutions, Codefresh goes beyond simple pipelines to connect runtime environments for total observability, advanced deployments and faster engineering/recovery cycles. Companies like Gap, Epic Games, and Deloitte depend on Codefresh to help build powerful, scalable CI/CD pipelines and enable their Engineering & DevOps teams to work together more effectively and efficiently than ever before.

Codefresh is headquartered in Mountain View, CA and backed by world-class investors: M12, Microsoft’s venture fund, Red Dot Capital Partners, Shasta Ventures, Viola Ventures, Vertex Ventures, Hillsven, CEIIF, UpWest Labs and Streamlined Ventures. 

We’re a diverse, global team of innovators committed to building something amazing from the ground up. We offer a supportive, collaborative, and productive environment to empower you to do the best work of your career — come build with us!

What You'll Be Doing

The engineer will be part of an innovative team that supports and helps develop the next generation of Container Development Tools. We are looking for a member with the right attitude to work in a team collaboratively, feed technological innovation, learn quickly and be self driven. 

Responsibilities

  • Provide Satisfactory technical solutions to customer issues
  • Debug issues effectively
  • Provide Best practices for our customers in the CI/CD area
  • Be a source of knowledge for the customer who is adopting Codefresh
  • Participate in creating a wealth of knowledge in the community
  • Track issues in tickets while meeting SLA requirements
  • Work with RnD to ensure feedback loops for bugs and enhancements are complete
  • Be proactive and Identify issues in processes
  • Be a team player 

Requirements

  • Minimum of 2-3 years of hands-on experience in supporting production systems
  • Clear, focused approach to debugging customer problems
  • Experience working with Cloud providers (AWS, GCP, Azure)
  • Previous experience working with Cloud SCM systems (Github, Bitbucket, Gitlab)
  • Understanding of CI/CD methodologies in the Software Lifecycle
  • Deep understanding of web-based applications and API architecture
  • Experience with Containers and Microservice architecture (ex: Docker, Kubernetes)
  • Deep Knowledge of Linux and comfort with Bash scripting
  • Ability to pick up new technologies; highly motivated and self driven
  • Have a intuitive “Customer First” mindset; ability to empathize
  • Strong English speaking and writing proficiency

Nice to Have

  • B.Sc. Degree in Computer Science (or related degree in Computer field).
  • Software Development skills. Priority for knowledge in Golang and Node.JS.
  • Previous experience in Automation

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This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.