Principal Product Manager, Mobile App

Oportun

San Carlos, CA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 03/29/2021
  • Website: oportun.com
  • Company Address: 1600 Seaport blvd, Redwood City, CA, 94063

About Oportun

At Oportun, we want to see you succeed. From personal loans to financial resources, we have the tools to help get you through life's ups and downs.

Our mission-based, technology-powered approach is designed to be inclusive, affordable, and empowering. By lending money to hardworking, low-to-moderate-income individuals, we help our customers move forward in their lives, demonstrate their creditworthiness, and help establish the credit history they need to access new opportunities.

Job Description

Based in Silicon Valley, Oportun (Nasdaq:OPRT) is dedicated to financial inclusion for the estimated 100 million people in the U.S. who are shut out of the financial mainstream because they don’t have a credit score or have been mis-scored by a traditional credit bureau. As a Community Development Financial Institution (CDFI), Oportun’s mission is to provide inclusive, affordable financial services that empower its customers to build a better future. 

 

Since our first loan in 2006, Oportun has made over 3.8 million loans totaling over $9 billion to customers across 12 states. Oportun’s customers have saved an estimated $1.7 billion in interest and fees compared to the alternatives typically available to them. Oportun has helped more than 860,000 people establish a credit history for the first time. 

 

Oportun was named one of Fast Company’s Most Innovative Companies in the World for 2020, a TIME Magazine 2018 Genius Company in recognition of its impact in helping to reinvent the future of lending. Oportun was recently named one of the Top Workplaces for 2019 and 2020 by the Bay Area News Group and recognized as the Best Consumer Lending Product by FinTech Breakthrough. Oportun previously made several fastest-growing lists, including Inc. 5000’s Fastest-Growing Private Companies in America and the San Francisco Business Times’ Fastest Growing Private Companies. 

 

Overview

ABOUT TECHNOLOGY @ OPORTUN

 

The Technology team @ Oportun is dedicated to delivering and maintaining performant, elegant, and intuitive systems to our business partners and retail customers.  We provide the platform, technology services, and interfaces that have enabled Oportun to serve over 1.3M customers with over $9 billion in life-changing, responsible loans disbursed.

 

We work on a very unique platform, combining service-oriented platform services with sophisticated user experiences, all enabled through a best-in-class (and fun to use!) automated development infrastructure.  We prove that FinTech is more fun, more challenging, and in our case, more rewarding as we build technology that changes our customers’ lives.  At the corporate level, Oportun delivers a very supportive and welcoming service experience, with bilingual staff across channels, and operates 330 locations in CA, IL, AZ, FL, NM, TX, UT, NV & NJ with mobile services available in MO, WI, and ID.

 

SUMMARY

 

Are you an experienced Technical Product Manager that thrives on partnering with business & technical teams to deliver a top-notch Loan Origination solution?   Does the idea of leveraging your experience to help set the direction of the products/features needed to create a best-in-class customer experience move you?  Our Product leadership team is looking for an innovative Sr. Technical Product Manager (Loan Origination team) who will collaborate with multidisciplinary teams to take on our toughest business challenges and define compelling solutions for our customers.  As a Sr. Technical Product Manager at Oportun, you’ll work with some of the brightest UX designers, engineers and business units while also developing your skills and furthering your career within one of the most innovative and progressive FinTech companies today. 

 

Currently we serve our customers online, over the phone, or in one of our Retail locations. We want to provide our customer experiences also in Mobile App and expand our customer engagement beyond the initial transactional activities. The first steps are to define and build the Mobile App platform and roadmap from the ground up.

 

Responsibilities

A LITTLE BIT ABOUT YOU...

  • You are a thought partner and a leader… you will be working with a talented group of business leaders and engineers to deliver a roadmap that you craft in support of our business strategy. 
  • Are comfortable navigating through ambiguous problem spaces in pursuit of clarity and concrete outcome
  • You are someone engineers will love to work with because you are curious, listen, and are technical enough to speak their language, understand how to design requirements that solve the business need  while  balancing the complexity of the technical solution, You are their partner to get things done.
  • You are someone the business owners will love because you understand how to break apart something very complex into logical, understandable, and sequenced parts of a roadmap and gain buy-in as needed. You also listen to the business need, and demonstrate product and thought leadership to provide solution options.
  • You seek data and customer input to understand challenges we need to solve and measure the performance and impact of our products
  • You have a point-of-view on innovative solutions, and will be a thought partner with our cross-functional teams to drive change and business results

 

Qualifications

  • 10+ years of Technical Product Management experience, including product analytics to support data-driven decision making.
  • Experience in the financial services / fin tech industry, including innovative fintech technologies and solutions.
  • Experience with loan origination, customer and/or agent facing experience.
  • Willing to be “hands-on” in the details end to end with the business and legal, developers, testing and production support.
  • Experience working with business and technology executives from many disciplines (strategy, risk, operations, fraud, technology, business intelligence, finance, training, legal, compliance, cybersecurity) to understand the needs, define features, and prioritize and manage scope to operate in an iterative agile delivery framework.
  • Detail-oriented, willing to work all use cases, customer flows, and edge cases within our team, and with other teams in the customers end-to-end experience.
  • Working knowledge of basic debug tools and query languages to support technical products development and production (SQL, MongoDB, Inspector), with the ability to understand APIs and troubleshoot technical issues.

NICE-TO-HAVES...

  • Working knowledge of standard lending processes & procedures is preferred.
  • Experience with mobile and native technologies preferred.
  • Bi-lingual language skills (English/Spanish) is a plus.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.