Customer Success Consultant (Optional Remote)

Workable

Athens, GR
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 03/27/2021
  • Website: workable.com
  • Company Address: 99 High Street, 26th Floor, Boston, MA, 02210

About Workable

At Workable, we know that when you make a great hire, you’re really making it possible for your company to do greater things. So we help you hire the greatest, every time.

How? To start, Workable helps you get more qualified candidates by sharing your job with everyone who’s right for it. With one-click posting to 200+ job sites, AI-powered sourcing, employee referrals and more, you’ll reach those best-fit candidates actively looking for work, those who may not be looking and even those your other successful hires already know.

Job Description

Workable makes software to help companies find and hire great people. We get recruiting and its role in building healthy workplaces — which is why we’re proud more than 20,000 teams around the world use Workable to do exactly that.

And while we take recruiting seriously, we don’t take ourselves too seriously. At Workable, you’ll find smart people who have fun, learn and innovate, and help others do the same. We brainstorm, we laugh, and, occasionally, we party (there’s a lot to celebrate), but we also appreciate people’s need for quiet time and focused work. We respect everyone, we hire the best, and make sure every experience is special.

We’re growing fast so we’re looking for an Account Manager for our office located in Athens. Account management responsibilities include developing strong relationships with customers, connecting with key business executives and stakeholders to drive customer renewals and identify new business opportunities among existing customers. You will drive customer engagement and adoption throughout the customer lifecycle, prioritizing activities and outreach based on account health and operational data. Working closely with Sales and Customer Support you’ll use your product expertise and consultative skills to provide a superior customer experience.

If you are familiar with account management software (CRM), have a flair for client communication and understand consumer behavior, we’d like to meet you. Ideally, candidates for this role will know how to meet ambitious individual and team-wide sales quotas.

Ultimately, a successful Account Manager should collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long-run.

Responsibilities:

    Act as a dedicated contact for assigned customers, answering questions, handling objections, providing best practice guidance while maintaining a high level of customer engagement.
    Serve as a project manager to deliver a successful implementation and superior onboarding experience within the agreed upon time period, typically about three weeks.
    Build and maintain strong, long-lasting client relationships
    Negotiate contracts and close agreements to maximize profits
    Nurture customers in high growth segments in order to capitalize on account expansion opportunities
    Ensure the timely and successful delivery of our solutions according to customer needs and objectives
    Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
    Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
    Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
    Prepare reports on account status
    Assist with challenging client requests or issue escalations as needed

Requirements

    Proven work experience as a Customer Success Manager, SaaS Customer Support Specialist, Key Account Manager, Account Manager or relevant role
    Experience in Consulting or Recruiting a plus
    Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
    Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)
    Experience delivering client-focused solutions to customer needs
    Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
    Excellent listening, negotiation and presentation abilities
    Strong verbal and written communication skills


Note: This is a Greece-based (optional) remote job (GMT+3) so we won't be able to proceed with candidates living outside Greece at the moment.

Benefits

Our goal is to create a company where employees enjoy benefits that make them more productive and contribute directly to the development of their professional skills. We want to be able to attract the best of the best, and make sure they keep getting better. On top of an exciting, vibrant and intellectually challenging workplace and a competitive salary, we are offering:

    An attractive salary package
    Mobile telephony and data plan
    Health insurance plan
    Apple gear, and access to the best productivity and training tools

Workable is most decidedly an equal opportunity employer. We want applicants of diverse background and hire without regard to race, colour, gender, religion, national origin, ancestry, citizenship, disability, age, sexual orientation, or any other characteristic protected by law.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.