Senior Product Manager

Away

New York City, NY, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 03/27/2021
  • Website: www.awaytravel.com
  • Company Address:

About Away

What we believe
We believe all travel makes us better. At Away, it’s not only our job to make every one of those journeys more seamless, but our responsibility to make a positive impact on the world. We do this through our products, through the platform we have, and the community we create. In fact, before selling a single suitcase, we made it a priority to partner with organizations seeking to create a better world for everyone. Since then, we have worked with Global Giving, Peace Direct, International Medical Corps, God’s Love We Deliver, and the Trevor Project. If you’ve bought anything from Away, you’ve also contributed to their work. The world is a shared place - together, we can leave it better than we found it.

Job Description

Away is seeking a seasoned Digital Product Manager to help us transform how customers explore and shop our products. The right candidate will combine their E-commerce experience, strong business acumen, creativity and technical understanding to collaborate with stakeholders and the delivery team to craft delightful digital experiences that drive conversion.

As a company that values inclusion, Away seeks individuals of all backgrounds and experiences to apply for this position.

What you'll do:

  • Contribute to product strategy and vision, roadmaps, and drive product development from conceptualization, design, development, to launch
  • Present product strategies to key stakeholders and executives to build organizational alignment and support for your roadmap
  • Maintain and prioritize the product backlog, including gathering requirements, writing user stories and acceptance criteria
  • Work in conjunction with Engineering, UX, and key stakeholders like Creative, Ecommerce, Brand and Merchandising teams to create cohesive and engaging user experiences and the systems that support them
  • Balance customer and business needs, while remaining flexible in a fast-changing environment
  • Analyze user behavior via data/analytics and identify opportunities for funnel conversion improvements
  • Develop A/B testing hypotheses and plans to validate and evaluate product performance
  • Incorporate quantitative and qualitative data into product decision making
  • Define and track metrics to assess success and failure of projects, while ensuring the team and stakeholders are aligned on goals.
  • Conduct ongoing competitive analysis of other sites, apps, and products to continually identify ways to improve our user experience

Who you are:

  • An advocate for the customer and their experience on our site, leveraging data and research to ensure we are addressing their needs and solving their problems
  • A people person; adept at reading people and empathizing with our users
  • Nimble and flexible; happy to work with a range of timelines and pivot when things don’t go as planned
  • You’re a self starter that is resourceful and able to act autonomously, with no fear of getting your hands dirty or to be the first to tackle a challenge
  • A storyteller that can present a compelling narrative
  • Someone who can communicate effectively to both technical and non-technical stakeholders
  • Someone who is proud of their past launches and the customer and business impact they had
  • A successful and respected leader of small to large launches

Minimum qualifications:

  • 5+ years of professional digital product management experience
  • 3+ years of experience in consumer facing e-commerce products and platforms 
  • Experience with Agile methodologies 
  • Familiar with analytics tools and how to use them to surface valuable insights
  • Experience working on projects with operational dependencies and multiple key stakeholders

Preferred qualifications:

  • Experience with e-commerce platforms, such as Solidus, Spree, Shopify, or Magento
  • Experience with content management platforms, such as Contentful 
  • Experience working at a growth stage company 
  • Understanding of HTML, CSS,  JIRA, Figma

You’ll love working at Away because:

  • We travel. We encourage you to take time to recharge outside of the office. You’ll have generous PTO to explore new places and access to Away products to ensure your travels are seamless. And once you’re here for three years, you’ll earn a sabbatical and a bonus to take a well-deserved trip.
  • We’re not just employees. We’re people. We offer insurance coverage (health, vision, and dental), tax savings plans for retirement, dependent care, commuter benefits, monthly reimbursements to incentivize you to work out, generous and inclusive parental leave, and a kitchen stocked with organic snacks and coffee.
  • We’ll invest in your career. Our company’s growing quickly, and we’ll give you the opportunity to do the same. You’ll have access to a number of professional development opportunities so that you can keep up with the company’s evolving needs.
  • We’re creating an environment where everyone can thrive. Our customers are global and diverse, so we’re building a team that is, too. Through initiatives like our employee resource groups, our new office in downtown Manhattan, and more, we’re building the cultural foundation that gives people the emotional and physical space to bring their best selves to work.
  • We offer competitive compensation packages. We deeply value the talent our team brings to the table, and believe that fair and equitable total compensation packages are part of our commitment to everyone who works here.
  • And so much more…! You can bring your dog to work. We’ll give you money every month to grab coffee with coworkers. We have weekly team breakfasts and regular happy hours. We organize ways to give back to our local communities.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.