Services Program Manager

C3

Redwood City, CA, US
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 03/27/2021
  • Website: c3.ai
  • Company Address: 1300 Seaport Boulevard Suite 500, Redwood City, CA, 94063

About C3

C3.ai is a leading enterprise AI software provider for accelerating digital transformation. C3.ai delivers a comprehensive and proven set of capabilities for rapidly developing, deploying, and operating large scale AI, predictive analytics, and IoT applications for any enterprise value chain in any industry. The C3 AI Suite and C3.ai applications are proven and tested at petabyte scale, solving previously unsolvable challenges. At the core of the C3 AI Suite is a revolutionary and powerful model-driven AI architecture that dramatically enhances the productivity of data scientists and application developers while future-proofing applications against underlying IT evolution.

Job Description

C3.ai, Inc. (NYSE:AI) is a leading provider of Enterprise AI software for accelerating digital transformation. C3 AI delivers a family of fully integrated products: C3 AI® Suite, an end-to-end platform for developing, deploying, and operating large-scale AI applications; C3 AI Applications, a portfolio of industry-specific SaaS AI applications; C3 AI CRM, a suite of industry-specific CRM applications designed for AI and machine learning; and C3 AI Ex Machina, a no-code AI solution to apply data science to everyday business problems. The core of the C3 AI offering is an open, model-driven AI architecture that dramatically simplifies data science and application development. Learn more at: www.c3.ai

C3 AI is seeking a Program Manager to support the go-to-market, operational and customer activities across the global C3 AI Services team.  This role will identify and execute on high-visibility initiatives within C3 AI, leading mission critical, cross-functional efforts.  The individual will deliver objective analysis and insights, incubate new ideas, and execute on strategic initiatives.  The Program Manager will be an integral part of a rapidly growing global services team and will be a key strategy and operations resource for the services leadership team.  The Program Manager will work closely with the Delivery Management, Technical Consulting, Customer Support, Presales and Products teams to execute on high-value commercial initiatives with new and existing customers.

Responsibilities

  • Work with Delivery Managers to prioritize and execute initiatives most important to our customers. 
  • Define and drive key services cross functional initiatives such as the customer scorecard and customer satisfaction surveys. 
  • Perform ad-hoc market assessments and analysis related to customer budget, competitors, program history, drivers, customer needs, potential partnerships and other intelligence as needs arise. 
  • Develop common strategies for business intelligence tools across multiple departments. 
  • Develop and deliver the services responses and project estimations as part of the development of proposals and written responses to RFPs. 
  • Create resource models, pricing estimations and revenue/cost models for proposals. 
  • Coordinate with the Products, Services, Sales, and other C3 AI subject matter experts to write persuasive, technically accurate content. 
  • Support Services & Sales teams in development of key customer presentations and services collateral.
  • Work with services management to create resource utilization and forecast reporting to drive profitability. 
  • Ability to comprehend contracts related to customer invoicing prior to submitting to finance. 
  • Allocate and schedule resources to engagements, matching customer requirements with internal resources. 
  • Proactively identify resource shortages (or overages) and skills gaps and work with services leadership to implement plans to address. 
  • Configure, operate and maintain the program accounting software to ensure profitability and analysis of Services revenue. 
  • Work with internal stakeholders to analyze complex needs and issues, and assess how the project accounting software can be utilized to optimize business processes and support long-term business goals.
  • Create, customize and manage program accounting software fields, workflows, roles/permissions, custom objects, custom records, scripts, reports, saved searches, dashboards, etc.
  • Triage and prioritize issues for program accounting software. 
  • Define detailed system requirements, design technical solutions, test and deploy configurations, and customizations.

Requirements:

  • Educational Background:
    • Undergraduate degree from a 4-year university
    • 0-2 years professional experience (pre-MBA)
  • Experience with:
    • Data analytics
    • Enterprise software market research and competitive analysis
    • Managing complex projects, with many moving pieces and stakeholders
  • Skills
    • Strong, detail-oriented writing and grammar skills (writing sample must be submitted)
    • Strong presentation development skills
    • Basic analytical skills (familiarity with Excel, quantitative-related coursework or work experience)
    • Highly organized
    • Clear communicator
  • Experience or education related to:
    • Software
    • Enterprise Sales
    • Management Consulting
    • Finance/Banking
    • Netsuite OpenAir and Microsoft Dynamics experience preferred

C3 AI provides a competitive compensation package and excellent benefits including:

  • Competitive salary, generous stock options, 401K, medical, dental, and vision benefits. At the office, we offer a fully stocked kitchen with catered breakfast and lunch, table tennis and pool table, free membership at our on-site gym, Friday evening social hours with food, drink and music and a fun team of great people.

C3 AI is proud to be an Equal Opportunity and Affirmative Action Employer. We do not discriminate on the basis of any legally protected characteristics, including disabled and veteran status.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.