Risk Analyst

Signifyd

Mexico City, MX
  • Job Type: Full-Time
  • Function: Business Intelligence
  • Post Date: 03/26/2021
  • Website: signifyd.com
  • Company Address: 2540 North First St, 3rd Floor, San Jose, CA, 95131

About Signifyd

Signifyd, the world’s largest provider of guaranteed fraud protection, enables online retailers to provide a friction-free buying experience for their customers. Signifyd leverages big data, machine learning and domain expertise to provide a 100 percent financial guarantee against fraud on approved orders that later turn out to be fraudulent.

Job Description

Signifyd leads the world in bringing the insights, innovation and compassion required to foster fearless commerce in a time of increasing digital threats. Working with some of the industry’s most recognizable retailers and brands, we are focused on using technology to enhance customer lifetime value and protect enterprises from fraud so they can focus on growing their business. 

We process more than $100 billion in ecommerce transactions annually through our Commerce Network of more than 10,000 merchants selling in more than 100 countries. We focus every day on harnessing machine learning and artificial intelligence in more powerful ways to maximize our customers’ revenue and their security. None of that happens without the right people.

Our team’s strength is in its diversity and its acceptance of new ideas and new ways to look at old challenges. We are dedicated disruptors designing a new world of commerce at scale. We know humans are not one-dimensional and we celebrate the uniqueness each individual brings to the problems we solve and the culture we create.

As the Risk Analyst, you will join a team of talented and dedicated fraud experts who play a pivotal role in fighting fraud and helping our customers succeed. Your work will make a big impact in advancing payment risk decisioning to the next level. The right candidate is an experienced fraud fighter with a love for learning, problem solving, and not afraid of a challenge. They enjoy being part of a close knit team and working on multiple projects simultaneously without compromising quality. 

Responsibilities:

  • Perform account and transaction analysis across the Signifyd platform
  • Identify fraud trends, document and communicate findings 
  • Assist our Sales teams by providing fraud insights to help promote customer engagement 
  • Maintain acceptable levels of case volume, fraud loss rates and customer satisfaction
  • Help improve manual review accuracy and efficiency
  • Conduct trainings or QA audits of junior agents
  • Support Risk Operations process and tool improvements
  • Communicate with internal/external stakeholders

Requirements:

  • Business proficiency in English
  • Knowledge of ecommerce and payments ecosystem in LATAM
  • 2+ years experience in e-commerce, payments or risk-related industry
  • Exceptional ability to make decisions with limited and conflicting information
  • Experienced in the use of 3rd party investigation tools
  • Strong critical thinking skills with advanced judgment capability
  • Solid knowledge of Card Not Present (CNP) environment
  • Ability to manage multiple assignments while working independently
  • Flexibility to work weekends and holidays
  • Strong communication skills with internal and external stakeholders

Desirable Skills:

  • Data analytics & end user software
    • G-suite (Doc, Sheets, Slides) 
    • Microsoft Office (Excel)

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.