Technical Trainer

Sitetracker

London, GB
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 04/09/2021
  • Website: sitetracker.com
  • Company Address: 150 Grant Ave. California, Palo Alto, CA, 94306

About Sitetracker

Cloud-based enterprise project and asset management software for high-volume infrastructure projects allowing innovators to optimize their entire asset lifecycle.

Job Description

As a Technical Trainer, you will join our EDU Team and drive the development and delivery of our developer-level certification programs and bespoke training offerings in order to enable internal Sitetrackers, customers and partners implement, administer, and customize our cloud-based project management solution, which is built on the Salesforce platform.

You will develop detailed and polished training programs in conjunction with the EDU team using best in class tools and platforms geared towards our international user base.  This team member will have the ability to work across Sitetracker teams to capitalize on collective resources and interface confidently with customers and partners.  

You will also work side-by-side with our Engineering, Solution Delivery, and EDS teams as new products and tools are rolled out and support successful usage of these tools with training programs.  You will work closely with the Customer Success team to identify and grow new training opportunities within our existing customer base.  Likewise, you will work closely with the Partner team to build the queue of partner participants.

The Skill Set

    Create different types of training materials for a diverse set of users including administrators, developers, implementation partners, and end-users
    Deliver training material to a diverse audience with a focus on clear communication and successful knowledge transfer
    Manage a learning management system and masterfully deploy content on this platform
    Provide examples of custom development using force.com, working with Apex classes, triggers, components, VisualForce pages, and SOQL
    Leverage knowledge of Salesforce limits to work around blockers
    Contribute know-how of advanced system administration and configuration (Objects, Reports, Dashboards, Approval Processes, Workflow Rules, Security and Permissions)
    Build web services that interact with force.com
    Work with LWC, Aura, jQuery or any other JavaScript libraries
    Implement best practices and utilize them to train and mentor other developers and team members
    Discuss technical details and architecture with engineers and product managers
    Utilize experience with cloud computing software
    Thrive in a fast-paced agile environment
    Apply excellent writing and proof-reading skills (any additional languages is a strong plus)
    Apply knowledge of Salesforce (preferred)
    Enjoy learning and helping others learn

Within 60 Days, You'll

    Take part in our Sitetracker Certification Program, and become “Sitetracker Certified”
    Become Salesforce 201 Admin certified
    Become an expert in our Sitetracker product by participating in training, reviewing our help content, and spending time exploring the various modules within Sitetracker
    Shadow a customer implementation and partner enablement program so that you build empathy and understanding of our customers, and identify where documentation can provide support for onboarding a new customer
    Establish relationships with Engineering, Product Customer Success and Solution Delivery team members that will help you in identifying gaps in our existing training content
    Frame out the skills that will be addressed in the Developer certification course

Within 180 Days, You'll

    Create the complete Developer Certification course
    Run an internal alpha delivery of the Developer certification course
    Run a beta delivery with internal Sitetrackers, customers and partners
    Refine the certification course based on feedback from the initial delivery
    Plan and execute the GA of the Developer certification course
    Work with Solution Delivery, Customer Success and Partner teams to build a pipeline of participants for regularly recurring courses
    Identify opportunities within our current customer base to develop bespoke, developer level training programs
    Complete Salesforce Solution Architect Trailheads

Within 365 Days, You'll

    Set up a regular cadence of Developer certification delivery to internal Sitetrackers, customers and partners
    Continue to iterate the certification course to meet refined requirements and technology updates
    Create a series of templated training offerings based on your experiences with bespoke training requests
    Plan additional training modules based on the perceived gaps in the current offerings and understanding of customer and partner needs
    Complete Salesforce development certification (Platform Developer 1)

About Sitetracker
 
Sitetracker was founded seven years ago with the singular focus of solving a problem that was first recognized within the telecommunications industry; how to effectively manage the volume, variety, and velocity of critical infrastructure projects needed to meet the demand of expanding wireless and cellular service.  That problem has become even more pronounced due to the eventual explosion of 5G.  Being able to effectively deploy infrastructure is going to be the differentiator between leading telecommunication providers.
 
However, over the years, we realized that this challenge isn’t localized to telecommunications – it’s pervasive nearly everywhere and has reached an inflection point.  Utilities (such as gas and electric services), smart cities, and alternative energy all face similar challenges.  Sitetracker is the only full-lifecycle project management platform suited to support these companies and address these challenges.
 
We are exceptionally proud of the company we’ve built (we were recently recognized as the #2 place to work in San Francisco, as well as one of the top places to work in the entire United States).  Our people are extraordinary and we’re continuing to invest in our people-first culture.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.