Senior User Researcher


Copenhagen, DK
  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 04/01/2021
  • Website:
  • Company Address: Pilestræde 58, Copenhagen, 1112

About Trustpilot

Trustpilot is an ecommerce review site. They offer merchants a platform to collect and present consumer reviews, helping with trust and reputation as well as conversion and retention.

Job Description

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

Every three seconds someone posts a new review on Our reviews help millions of people around the world consider and compare companies. Hundred-thousands of  businesses choose our products to learn about their customer’s experiences, and to establish a trusted brand. A key element for us is to have a clear understanding of our business users’ needs, and how we are doing on fulfilling those needs. We are looking for a senior UX researcher to join our Design team to help us in this journey.

In your role, you will:

  • Drive the user research efforts for our Business products; planning, recruitment, execution, analysis and delivery.
  • Partner with product managers, designers, and engineers to identify insight needs and research opportunities, which will enable us to improve and create user-centric products in a fast-paced, changing environment.
  • Use a wide range of research methods (such as usability testing, interviews, contextual inquiry, diary studies, surveys, guerrilla research, participatory workshops, A/B testing analysis, etc), as appropriate for the questions we’re asking.
  • Synthesize results of research into concise and powerful learnings and share broadly across the organization in an impactful way.
  • Develop compelling ways to communicate, socialize and promote research findings throughout the company to foster an informed, user-centered mindset.
  • Mentor and coach other Design team members and product managers on research methods.
  • Help us build out the research function by working on our research operations program, establishing best practices and a toolbox for the Design team and beyond, and promoting the power of research.

We are looking for people with:

  • 4+ years of UX research experience, with a proven track record of conducting strategic and design research projects.
  • Experience in mentoring / growing / leading designers and researchers and helping it flourish.
  • Ethnography, service design, user research or equivalent experience at a tech company or startup.
  • Strong understanding of the strengths and shortcomings of different research methods (qualitative and quantitative), including when and how to apply them efficiently during each product phase.
  • Experience working in a fast-paced agile work environment.

We are:

The Trustpilot R&D department. Your first “family” is the design team, we collaborate and support each other with strategy and planning, design critiques, design studios, deep dive sessions, and more structural initiatives like a shared design system. You will work closely in the design management team and report to our Senior Design Manager for business products. Your second family are all your cross-functional peers (engineering, product management, etc.) that are working on our business experience. Together we collaborate to frame opportunities, strategize, conceptualise, explore, test, and iterate our way to delivering value for hundred thousands of businesses using Trustpilot.

Get an insider's view of our R&D department here (disclaimer: this is pre-Corona, but we’ve poured our heart into a fully online onboarding program). 

We offer:

  • An online onboarding program we’ve poured our heart into. 
  • Opportunities to learn new skills, and develop your career in a fast-paced company.
  • A chance to be a key part of an exciting international growth journey.
  • Great colleagues and a supportive work culture that you can believe in.
  • Competitive salary plus eligibility for bonus based on company KPIs.


About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.

Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.