SkyServices Customer Engineer (Analytics)

MariaDB

Remote / United States of America
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/14/2021
  • Website: mariadb.com
  • Company Address: Tekniikantie 12, Espoo, 02150

About MariaDB

MariaDB frees companies from the costs, constraints and complexity of proprietary databases, enabling them to reinvest in what matters most – rapidly developing innovative, customer-facing applications. MariaDB uses pluggable, purpose-built storage engines to support workloads that previously required a variety of specialized databases. With complexity and constraints eliminated, enterprises can now depend on a single complete database for all their needs, whether on commodity hardware or their cloud of choice. Deployed in minutes for transactional or analytical use cases, MariaDB delivers unmatched operational agility without sacrificing key enterprise features including real ACID compliance and full SQL.

Job Description

MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan, or ordering takeout – MariaDB is the backbone of applications used every day. Companies small and large, including 75% of the Fortune 500 run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments, and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.

The Opportunity

Do you love the challenge of helping customers with new and interesting problems? Do you have a knack for automating anything you have to do more than twice? Do you have a passion for analytics and big data? If you answered yes, then you’ll love working on our SkyServices Customer Engineering team at MariaDB as we grow our exciting SkySQL cloud platform solution.

As a Customer Engineer, you are responsible for helping lighthouse customers and prospects succeed with SkySQL and ColumnStore. Our Customer Engineers act as Subject Matter Experts and customer advocates for key MariaDB products and services. As the primary escalation point for SkySQL and ColumnStore, you will utilize advanced troubleshooting skills and creative problem-solving capabilities. You must be self-motivated and capable of working autonomously.

We are a “virtual” team, distributed globally, telecommuting via the Internet. We make heavy use of email, Slack, the web, ssh, and similar “remote” technologies. Prior experience in this form of working environment is ideal.

Because we must provide coverage to our customers 24x7x365, this position does occasionally involve work on nights, weekends, and holidays, however, we leverage our global team to minimize the impact as much as possible with a focus on work/life balance. Work location is very flexible. MariaDB does not sponsor relocation or work visas.

Responsibilities

  • Help customers
    • Architect SkySQL, ColumnStore, ETL and HTAP deployments
    • Proactively plan for growth, specifically in terms of "big data" and Business Intelligence
    • Migrate effectively from legacy (commercial or cloud based) database systems to SkySQL or ColumnStore
  • Enable SkySQL customers for self-service
  • Participate in pre-sales activities such as
    • Joining sales calls and on-site visits with prospects to make technical presentations
    • Leading highly technical PoC's for ColumnStore, HTAP, ETL, and SkySQL working closely with Account-based Sales Engineers
  • Act as a customer advocate
  • Working closely with SRE and Product management teams to help steer the products based on customer and prospect needs
  • Train/Enable RDBAs and SkyDBAs on SOPs
  • Key member in SkySQL & Analytics Escalation Calls
  • Help provide oversight onboarding Lighthouse, ColumnStore, HTAP, ETL, and SkySQL accounts
  • Perform DBA activities remotely with SkySQL customers around the world
  • Automate various SkySQL and ColumnStore tasks
  • Perform periodic health checks and reports on SkySQL ColumnStore instances
  • Participate in the community by blogging and other social media
  • Help the MariaDB team build tools and enhancements around SkySQL and ColumnStore, especially those that may take time to implement via Engineering
  • Ability to be on-call as needed to guarantee customer SLAs
  • Manage SkySQL customers across cloud environments
  • Investigate incidents and prepare RCAs
  • Help improve practices and common methodologies for all SkySQL and ColumnStore related teams
  • Ability to travel internationally for company-related meetings

Qualifications

  • Strong operational knowledge (e.g. Data Loading, Querying, Performance Tuning, Architecture) of analytical databases: Greenplum, Netezza, Redshift, Vertica, Teradata, Clickhouse, Spark, HBase, Cassandra, MariaDB ColumnStore
  • Developed or maintained ETL or other data pipelines
  • Passion for serving customers and solving technical problems
  • Very strong troubleshooting and problem-solving skills
  • Strong knowledge of SQL query writing and optimization
  • AWS, GCP, Azure or other cloud knowledge
  • In-depth knowledge of various high availability environments and technologies
  • Proficient in one or more scripting language (Bash, Python, Go, etc)
  • Comfortable working remotely (equipment provided)
  • Excellent written and spoken English communication skills
  • Experience in a 24×7 support environment

Bonus Experience/Skills

  • Expert knowledge of MariaDB and MySQL, certifications recommended. Some working experience with an enterprise relational and/or analytical database is required.
  • Previous experience working remotely
  • Knowledge of one or more of the following database technologies
    • SQL – Oracle, Exadata, Sybase, DB2, SQL Server
    • NoSQL – MongoDB, Redis, Apache Cassandra
  • Sysadmin experience (Linux, Windows, etc)
  • Proficient with multiple backup utilities (mydumper, MariaDB Backup, Xtrabackup, mysqldump, etc.)
  • Contributions to open-source software in the MariaDB/MySQL/ColumnStore/InfiniDB ecosystem
  • Experience with other MariaDB products such as MaxScale, ColumnStore, Cluster/Galera, Xpand, Clustrix, etc
  • Proficient with virtualization and containerization software (Docker, Kubernetes, Xen, Virtualbox, Vmware, etc.)

Location

Anywhere (Remote), U.S. Eastern Time Zone preferred

What's in it for you

Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking and empowerment and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), medical/dental/vision insurance, stock options, 401(k), a massive degree of flexibility and freedom, and more.

MariaDB does not sponsor work visas or relocation.

MariaDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request accommodation due to a disability, please inform your recruiter.

MariaDB is an equal opportunity employer.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.