IT Service Desk Supervisor

GOAT Group

Remote
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 03/23/2021
  • Website: goatgroup.com
  • Company Address: 3960 Landmark Street, Culver City, CA, 90232

About GOAT Group

GOAT Group represents the leading platforms for authentic sneakers, apparel, and accessories. Operating two distinct brands – GOAT, the global platform for style and Flight Club, the original sneaker consignment store – GOAT Group has a global community of over 25M members across 164 countries. The greatest selection from the past, present and future are displayed on company-operated mobile apps, e-commerce sites and retail stores. Through its innovative technology and service, GOAT Group has changed the landscape of commerce, converging the primary and resale markets.

Job Description

We are seeking a highly motivated IT professional to lead GOAT Group’s global IT service desk and related systems. In this role you will be responsible for the procurement and management of IT software and hardware inventory, developing policies and procedures around inventory management, performing documentation and auditing, receiving and managing the technical systems which support these processes.

Key Responsibilities

Procurement
      • Coordinate with GOAT Groups technology suppliers to purchase hardware and software for employee needs and projects as required
      • Create and manage the receiving process for all IT inventory globally
      • Work with IT Director to manage finances and report against spend as required
Inventory
      • Create and document the inventory process to manage inventory globally 
      • Work with technicians to manage on premise inventory for stock and project needs
      • Work with technicians to manage stock levels for on premise repairs
      • Liaison with IT team members to support inventory needs for current and upcoming projects
      • Work with IT Director to forecast annual inventory needs
Administrative
      • Create and maintain documentation to support the inventory and procurement process
      • Complete audits as requested on inventory and financials
      • Manage all contracts, POs and other documentation as required
      • Manage IT Product catalog and related vendors
Technical
    • Build and maintain the IT service catalog offerings and related modules in Fresh Service ITSM
    • Complete workflows to automate the request process from approvals to creation
    • Integrate ITSM workflows into additional systems to further automate creation and revocation of accounts and licenses
    • Manage and develop APIs to connect the ITSM to additional systems and tools as required

Qualifications

    • College degree preferred. Technical degree or equivalent experience accepted
    • 4+ years desktop support experience
    • 2+ years experience with ITSM software
    • Proven ability to provide exceptional customer service
    • Ability to manage multiple projects
    • Attention to detail including ability to work with numbers and finances  
    • Ability to work flexible hours, including evenings and weekends when required
    • Able to effectively communicate technical information to non-technical audiences
    • Able to maintain professional demeanor under stress
    • Ability to work outside of normal business hours as special projects or repairs may require
    • Strong written and verbal communication skills
    • Ability to work overtime with little advance notice
    • Position may be on call after hours on a rotating schedule
    • Position will require travel globally
GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become the leading and most trusted sneaker marketplace in the world. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 30 million members across 170 countries.
 
The company is backed by strategic investor Foot Locker, Inc. as well as some of the leading names in venture capital including D1 Capital Partners, Accel, Andreessen Horowitz, Index Ventures, Matrix Partners, Upfront Ventures, Webb Investment Network and Y Combinator.
 
We encourage you to apply even if you feel unsure about whether you meet every single requirement. We look for people who are passionate about what we do, not just those who check off all the boxes.
 
GOAT Group will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, if applicable.  If you are a California resident, please review our California Privacy Rights Notice for Job Applicants.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.