Payments & Fraud Manager


Berlin, DE
  • Job Type: Full-Time
  • Function: Accounting/Finance
  • Post Date: 05/03/2021
  • Website:
  • Company Address: Schönhauser Allee 180, Berlin, 10119

About Omio

Omio, formerly called GoEuro, is constantly evolving and we’re looking for people with big ambitions, hard skills and a positive attitude to join our ever-growing team of international dynamos. At Omio your ideas aren’t just welcome—they shape how we work and grow.

Job Description

We are searching for a Payments & Fraud Manager for the Operations team to join our awesome Berlin team and play a key role in our growth. At Omio, we share a common goal of “making travel easy.” We believe we’re helping scope the future of travel and want you to help us on our journey!  

The Payments & Fraud manager should have experience optimising payments, managing relationships with payment service providers, anti-fraud providers, and developing a customer-driven strategy to drive product evolution, enhance customer experience and deliver growth and financial impact. If this sounds like you, then we have the perfect job for you. Omio, formerly GoEuro, was touted by Forbes magazine as the “next big thing.” Be our next big thing!

These are the main responsibilities:

    Drives a culture of continuous improvement and operational efficiency in P&F, ensuring the appropriate resources and budget are applied and that the organisation and people are setup to deliver.

    Ensuring best-in-class stability, performance & compliance - including PCI compliance, fraud risk analysis & management.

    Define and analyse metrics that inform the success of payment methods, fraud providers and make recommendations to optimise payment authorization rates.  

    Responsible for day-to-day coaching of the P&F team with direct line management for 6 relevant team members, including HR-related tasks.

    Specific tasks/missions ongoing (example list):

        Manages payment and anti-fraud service provider relationships and negotiations (existing and new).

        Benchmark our tools and platform against industry standards and competitors for cost, innovation, and operational excellence

        Coordinates and leads regular Business Review meetings with service providers.

        Translates the output of data analytics and reports into insights and recommendations to optimise customer experience.

        Gains buy in from tech and product stakeholders and campaigns for product prioritisation.

        Produces regular written reports, presentations, intelligence and insights on payments and fraud-related trends, including industry research, innovations, analysis and horizon scanning for threats and opportunities.

        Supports the Director in the ongoing optimisation of P&F strategies and projects such as:

            Global payments strategy.

            Payment methods strategy.

            Acceptance rate strategy.

            Cost of sales strategy.

            Fraud and risk management strategy.

            Customer Centricity – customers, colleagues and investors.

        Takes a risk-based approach to strategic projects & initiatives. Balances business growth, acceptance and cost optimisation with risk perspectives such as fraud risk and customer impact.

        Participates in relevant internal and external meetings and events representing P&F interests.

What you bring to the table

    Passionate about solving customer problems through building a simple and secure booking and payment flow by using the power of technology and automation.
    Deep knowledge and experience in Payments/Fraud/Checkout with trends and regulations, such as chargebacks and PSD2.
    Experience in data querying and data analysis. Able to measure the success of a feature post-delivery.
    Experimental and data driven approach. Able to diagnose problems, trends and recommend an action plan to resolve issues.
    Passion for customer interaction and a desire to exceed customer’s expectations of the product.
    8+ years’ work experience performing relevant payments and fraud job functions.
    Strong analytical and quantitative skills with the ability to use data and set metrics to back up assumptions, evaluate outcomes and further improve performance.
    Proven track record in taking ownership, driving results and moving with speed to implement ideas in a fast paced online environment.
    Ability to collaborate cross functionally with engineering, sales, design, and data analytics to ideate, develop, and launch innovative user-facing features and internal tools.
    Strong verbal and written communication skills with demonstrated experience engaging and influencing decision ­making at all levels within an organisation, and in a variety of contexts.
    A degree in Business considered a plus.

Whats in it for you? #LifeatOmio

    Have an impact. With innovation and smart technology, we are changing the way people travel, and you too can have an impact on this ride
    A competitive and attractive compensation package
    Subsidized Urban Sports Club membership
    A diverse team of more than 45 nationalities


Diversity makes us stronger

We value diversity and welcome all applicants regardless of ethnicity, religion, national origin, sexual orientation, gender, gender identity, age, or disability.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.