SVP of Operations

Somatus

United States of America
  • Job Type: Full-Time
  • Function: Operations
  • Post Date: 04/01/2021
  • Website: www.somatus.com
  • Company Address: 1861 International Dr, McLean, Virginia 22102, US

About Somatus

Somatus partners with leading health plans, health systems, nephrology and primary care groups to provide integrated care for patients with or at risk of developing kidney disease. As the market leader in value-based kidney care, Somatus’ vertically integrated clinical services and technology delay or prevent disease progression, decrease avoidable hospital utilization, improve quality and care coordination, and increase the use of home dialysis modalities and rates of kidney transplantation.

Job Description

This position is a key member of Somatus’ Operational Executive Team while supporting Somatus’ mission, vision, values and customer service philosophy. This position provides strategic and tactical leadership, counsel and direction to the market operation teams to ensure safe, efficient, and compliant patient care. This person works closely with clinical, finance, human resources, and technology to deliver high quality patient care and exceed expectations with our partners. The SVP of operations acts as the strategic thought partner, advisor, and leader to all Operations staff.  This role will perform high-level administrative, technical, professional work planning, directing, managing, and overseeing the day-to-day operational activities.  Top candidates will have excellent organizational and interpersonal skills, along with written and oral communication skills, with the ability to distill and convey information and visions in a compelling manner.  Must be experienced in hiring and developing key talent as well as building and retaining strong teams.  The SVP of Ops must be able to analyze situations and apply critical thinking in order to resolve problems and decide on courses of action. 

PRINCIPAL RESPONSIBILITIES AND DUTIES:

  • Develop and execute strategic operating plans and goals for market operations teams
  • Drive and own key vendor relationships, including contracting, performance management to meet SLAs, cost management, and program delivery
  • Facilitate team meetings to monitor milestones, recent accomplishments, and next steps
  • Foster a culture of coaching, development, and employee engagement that enhances the employee experience while delivering on our operational objectives
  • Hire, on-board, train, develop, engage, and manage a high-performance team that delivers efficient, effectives, and compassionate service to our patients and clients
  • Participate in all applicable Business development efforts
  • Facilitate client meetings (e.g. JOCs) and internal operational reviews (e.g. Monthly Operating Reviews). Track metrics and success criteria including ROI for all activities
  • Analyze current operational trends and develop action plans where course correction is indicated
  • Review, analyze, and address gaps in service excellence, policies, and/or procedures proactively; identify issues and implement solutions
  • Lead the creation and implementation of employee development processes and planning including mentoring, coaching, and modeling appropriate leadership behaviors
  • Manage financial and revenue growth, operations and labor management, contract management, and clinical outcomes.
  • Leads and participates in the development and implementation of proactive programs, operational improvements, communications, and other general management responsibilities.
  • Maintain awareness and knowledge of competition
  • Build and maintain a team of knowledgeable, skilled employees (including management) who function in compliance with all regulatory requirements and the Somatus mission and values
  • Provide leadership to direct reports and strategic leadership for the entire team
  • Help direct reports overcome any organizational obstacles encountered
  • Know, understand, implement, follow, and communicate to employees all Somatus employment policies and procedures
  • Identify and implement methods that enable all employees to excel in their assigned roles in a team environment
  • Facilitate employee development (Performance Reviews, coaching, mentoring, internal and external training); collaborate with direct reports to create professional development goals
  • Review, analyze, and implement staffing plans in concert with HR and Financial leaders that promote the most effective use of employees and company resources
  • Oversee and manage all operational employment activities effectively and professionally including hiring, promoting, job performance, evaluations, compensation, and employee relations
  • Know, understand, follow, and implement wage and hour laws, federal, state and local laws and regulations, Medicare, and legislation affecting employment; ensure compliance with all laws and regulations and clinical and safety standards

EXPERIENCE AND REQUIRED SKILLS:

  • Bachelor’s degree required
  • Demonstrated success leading and developing a geographically dispersed team through other leaders
  • Experience in a start-up and growth company
  • Solid grasp of data analysis and performance metrics
  • Be able to diagnose problems quickly and have foresight into potential issues
  • Excellent leadership and self-direction skills, good judgment in handling difficult situations, and good organizational, time management, and conflict resolution skills
  • Ability to and experience leading diverse work teams, developing an organizational strategy for program excellence, and engaging partners
  • Minimum of 3-5 years of Population Health and/or healthcare operational experience required at the Senior Director or VP level
  • Healthcare provider operating experience strongly preferred; dialysis or similar provider services experience preferred
  • Demonstrated track record of successful fiscal and operating management; demonstrated financial expertise
  • Demonstrated experience in planning and managing at strategic and operational levels
  • Proficient computer skills including MS Excel, Word, Outlook, and PowerPoint required

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Somatus, Inc. provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.  Further, the company takes affirmative action to ensure that applicants are employed, and employees are treated during employment without regard to any of these characteristics.  Discrimination of any type will not be tolerated.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.