Technical Support Engineer, Education

Flywire

Chicago, IL, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/29/2021
  • Website: flywire.com
  • Company Address: 141 Tremont St. , 10th Floor, Boston, MA, 02111

About Flywire

Flywire is a high-growth vertical payments company trusted by organizations around the world to deliver on their customers’ most important moments. Unlike other companies, Flywire is proven to solve high-stakes vertical-specific payment and receivables problems for organizations that deliver high-value services.

Job Description

Have you imagined working in an environment driven by a passion and desire to not only outperform, but also outbehave the market? Since 2009, Flywire has been that company, creating solutions that break barriers, and teams that always look at the next disruptive way to move Flywire and its customers into the next phase of global payment solutions.

We are seeking an intelligent, hungry, and high-energy Tech Support professional to join our dynamic and growing company! This is a fantastic opportunity to use your computer software or engineering skills in a unique way! This individual will work onsite at our Deerfield, IL. office.

The Opportunity:

    Become proficient with our Education Product, develop domain knowledge, and resolve customer requests in a timely manner
    Have the ability to quickly and efficiently describe a complex problem
    Provide excellent customer service to our Higher Education customers while answering questions they may have
    Research and identify the cause of various types of technical support issues and suggest product enhancements to reduce these.
    Make product configuration changes based on customers’ requests
    Monitor performance attributes to ensure the product is operating within parameters
    Ability to identify and prioritize responsibilities

Here's What We're Looking For:

    BS degree (required)
    Proficiency in MySQL and general Unix commands (required)
    Strong written and verbal communication
    Basic understanding of web applications and database design
    Ability to communicate clearly and concisely with customers
    Detail orientated and able to multitask
    Previous experience in SaaS technical support is plus
    Eagerness to learn new technologies and tools

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

Flywire participates in E-Verify for U.S. employees.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.