Service Associate Consultant


Shanghai, CN
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/29/2021
  • Website:
  • Company Address: 141 Tremont St. , 10th Floor, Boston, MA, 02111

About Flywire

Flywire is a high-growth vertical payments company trusted by organizations around the world to deliver on their customers’ most important moments. Unlike other companies, Flywire is proven to solve high-stakes vertical-specific payment and receivables problems for organizations that deliver high-value services.

Job Description

Are you ready to trade your job for a journey? Become a FlyMate!
Passion, excitement & global collaboration are all core to what it means to be a FlyMate. At Flywire, we’re on a mission to transform receivables and deliver on the most mission critical payments across education, healthcare, travel and B2B. We’ve got a leading technology platform and a global payments networked that is unrivaled. What more do we need to truly be unstoppable? Perhaps, that is you! 

Who we are: 
Flywire was founded in 2011 by a former international student, who experienced firsthand all the challenges of paying for college from another country—and made it his mission to solve them.

Today, Flywire has applied our high tech payments platform combined with our owned global payments network to expand and digitize the payment experience for over 3,000 education, healthcare, travel & B2B clients world-wide, processing more than $16B and covering more than 240 countries and territories globally. And, we’re just getting started!

With over 500 FlyMates distributed across 12 offices world-wide and representing more than 32 nationalities, we’re looking for FlyMates to join the next stage of our journey as we continue to grow.

We, at Flywire, want to offer unparalleled individualized service. As a Service Associate Consultant, you will help us achieve this goal by leveraging your knowledge and positive attitude to help each user in a friendly and efficient matter. Many users in China use services jointly provided by Flywire and Flywire’s locally licensed partners, and your patience and flexibility to understand the Chinese market is crucial.

The Opportunity:

  • Assist Flywire’s local licensed partner in liaising with Chinese users on their questions and concerns by phone and email with speed and professionalism
  • Consult with Flywire and Flywire’s local licensed partner and serve an essential role in making Flywire’s services more convenient for users
  • Assist Flywire in follow-up with previously unresolved service requests
  • Consult with Flywire to help us define and implement top notch service policies
  • Assist Flywire to solve complex problems with different software tools
  • Have fun while working hard with a goal-oriented team

Here’s What We’re Looking For:

  • Fluency English and Mandarin is required 
  • Excellent phone etiquette and the ability to listen, understand and find a solution to complex service requests
  • Strong analytical and computer skills
  • A flexible work schedule
  • International experience (preferred)
  • Familiarity with CRM software (preferred)

Flywire is an equal opportunity employer. With over 30 nationalities across 12 different offices, and diversity and inclusion at the core of our people agenda, we believe our FlyMates are our greatest asset, and we’re excited to watch our unique culture evolve with each new hire.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.