Customer Success Representative - EMEA

G2

London, GB
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 04/10/2021
  • Website: g2.com
  • Company Address: 20 N Upper Wacker Dr #1800, Chicago, IL

About G2

G2 is the world's leading B2B software and services review platform!

Until recently, selecting business software or services was difficult, risky and inherently biased. G2's real, verified user reviews help you objectively assess what's best for your business.

Leverage the crowd, limit your risk, and get what works!

Job Description

About G2

G2 is revolutionizing the way businesses discover, buy and manage software and services. More than five million users per month rely on G2 to help them find and buy the best software for their businesses. G2 features over 1 million authentic customer reviews, has built a global team of nearly 400 talented, motivated professionals, and has raised $100M in total funding from some of the world’s leading investors including IVP, Accel Partners, LinkedIn, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, industry leaders and its founders.

About The Role

G2 is looking for a hard-working and dedicated Customer Success Representative who will care for and renew their book of SMB customers.

The Customer Success Representative should have a high level of organization, initiative, and excellent communication skills.  This a new role at G2, and the candidate we are looking for should have an entrepreneurial spirit and ideally be able to understand business processes, and recommend when and how changes should be made.

Responsibilities:

  • Manage a large portfolio of SMB customers
  • Understand what an engaged/healthy customer looks like vs. a customer in need of consultation, using automated systems
  • Reach out and offer prescriptive help to customers in need
  • Respond quickly to customers asking for help
  • Identify expansion opportunities
  • Manage a full sales cycle from identifying opportunity to value delivery to close & implementation
  • Renew customer contracts

Requirements

  • 1-2 years experience in a combination of business development, account manager, or account executive
  • Experience in a B2B environment
  • Experience in the software, technology, or digital marketing industry
  • The ability to learn quickly and work independently in a fast-paced environment
  • Professional written and verbal communication skills
  • Salesforce admin experience preferred
  • Ability to multi-task with little supervision and timely customer follow-up
  • 1 year of closing experience 

Why we love G2
G2 was founded to create a place where people will love to work. We strive to create meaning in work and provide more than just a job: a true calling. G2 is a place where people can be authentic and grow, find meaning and passion in work, and be motivated to succeed by a supportive group of coworkers. We pride ourselves on creating an environment where people can enjoy coming to work every day, by supporting our employees in their professional and personal lives.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.