Senior User Experience Researcher

Wonolo

United States of America
  • Job Type: Full-Time
  • Function: Web/Graphic Design/Internet
  • Post Date: 05/25/2021
  • Website: wonolo.com
  • Company Address: , San Francisco, CA, 94105

About Wonolo

Fast. Flexible. Staffing Reinvented. Wonolo, which stands for “Work Now Locally,” is an on-demand staffing platform that is changing the way businesses find talent for their immediate labor needs. Everyday, we are creating flexible opportunities for individuals to make extra income, learn new skills, and change their lives. At the same time, we are saving companies money by connecting them with talented people within minutes. Wonolo provides a broad range of jobs from warehouse, delivery, and merchandising, to event staffing and admin roles and is currently available in NorCal, SoCal, NY/NJ/PA, Chicago, Dallas, Nashville, Atlanta, and PHX.

Job Description

Wonolo, which stands for Work Now Locally, is disrupting the $70bn temporary staffing industry. Founded in 2014, Wonolo is a remote-first company with three regional hubs: San Francisco Bay Area, Nashville, and Toronto. We have built a tech-enabled marketplace that connects businesses in need of front-line workers on a temporary or seasonal basis, with 500,000 underemployed workers in local markets all across the country. Our mission is to empower the in-demand workforce by providing flexible and fulfilling job opportunities for everyone.
 
Wonolo is looking for a Senior UX Researcher to join our Product Design team. In this role you’ll partner with Product Managers, Designers, Data Scientists, and Engineers to identify, prioritize, plan and execute high-impact research studies. You are metrics-minded and utilize diverse research methodologies to uncover deep insights to drive the product development process in a two-sided marketplace, serving both businesses and workers.
 
Product Design at Wonolo is part of the Technology team composed of Product Managers and Engineers, putting users at the center of everything we do. If you are customer-obsessed, data-driven, and looking to make a positive impact at a growth startup, we would love to hear from you!
 
We welcome qualified candidates located anywhere in the United States and Canada.

What you'll do:

    • Design and execute research using the right methodologies for the right questions in a highly collaborative environment, working with business stakeholders, product managers, designers, data scientists, and engineers
    • Engage with research participants on both the business-side and worker-side, online and offline, including onsite visits to warehouses to interact directly with our users
    • Prioritize research needs and approaches across multiple work streams to define the right projects, scale, scope, and timing
    • Generate actionable insights that shape how product teams think about both long-term strategy and short-term tactics
    • Communicate insights in creative and compelling ways to internal stakeholders and company-wide
    • Give feedback in design critiques, coach the team through design and UX decisions, make strategic decisions with your peers in Product and Engineering
    • Enable your peers to learn and apply research skills by building research programs and processes to empower them to assist and conduct tactical research

Who you are:

      • 5+ years experience conducting research in applied research settings
      • Experience designing products in either B2C or B2B environments
      • Expert in both qualitative and quantitative research methods
      • Effectively interpret, organize, and communicate insights from experiment and survey data
      • Well versed in user experience strategy, process and design thinking
      • You demonstrate a commitment to advancing representation and inclusion
 
If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Preferred:

    • MA/MS/PhD in human behavior-related fields (HCI, Psychology, Sociology, Information Science, Economics, Political Science, etc.)

Benefits and perks:

    • The opportunity for growth in a mission-driven and well-funded start-up
    • Competitive salary, meaningful equity, and company bonus
    • We cover 100% insurance (medical/dental/vision) premiums
    • We encourage a healthy work-life balance and offer flexible schedules, an open vacation policy, and the ability to work from anywhere in the US and Canada (no more commutes!)
    • Generous parental leave plan
    • Cell phone reimbursement and laptop
    • 401(k) plan as well as life and disability insurance
    • Team outings, virtual happy hours, company off-sites, and more!
About Wonolo:
 
Wonolo is a two-sided online marketplace that serves over 500,000 front-line workers, providing them access to flexible job opportunities across the nation within minutes, at companies like Coca-Cola, HelloFresh, Papa John's, and thousands more.
 
We are a remote-first company with 130+ employees in North America and quickly scaling our team in the United States and Canada. We are backed by leading investors including Sequoia, Bain Capital, PivotNorth, and Base10. 
 
Learn more about us:
 
Wonolo is a Great Place to Work Certified company for delivering a consistently high-trust experience for all employees. We value representation and are committed to creating an inclusive work environment. We provide equal employment opportunities for all applicants and employees.
 
#24 in Glassdoor's Best Places to Work 2021 (Small and Medium)
#12 in Fortune's Best Workplaces in the Bay Area 2021 (Small and Medium)
Inc. Magazine's Best Workplaces 2020 (Medium to Large)
 
Commitment to Diversity, Inclusion, Equity, and Belonging:
Wonolo welcomes you as you and celebrates our collective diversity. We work to serve the underserved, and we are built on the strength of our entire community. We are especially interested in candidates who represent different cultures, perspectives, and backgrounds as this empowers our team to come together to make the best decisions and biggest impact. 
 
Wonolo is an equal opportunity employer. We make the best effort to ensure all people feel supported, empowered, and connected at work. A big part of this effort is through our support for members and allies of Employee Resource Groups such as Whammies of Color and Allies At Wonolo (WoCAW), Women of Wonolo (WoW), Parents of Wonolo (PoW), and People Out at Wonolo and Allies (POWA). Individuals seeking to work at or with Wonolo are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, gender identity or any other protected status under all applicable laws, regulations, and ordinances.
 
Wonolo Privacy Statement:
By providing your personal information and/or submitting your application, you agree that Wonolo may use your personal information for the purposes of carrying out its recruitment and hiring process, which may include, but no limited to, reviewing your qualifications, verifying your information, communicating with you about the recruitment process, and retaining your personal data as otherwise needed for recruitment-related activities.
 
Information you provide Wonolo as part of the recruitment process is accessible only to those Wonolo employees and other third-party service providers involved with Wonolo's recruitment, interview, and onboarding process.  Wonolo does not disclose your personal information to any third party in a manner that would be considered a sale under applicable laws.  By providing your personal information as an applicant for this position or any other position at Wonolo, you agree that your personal data may be transferred and/or disclosed to Wonolo's third-party providers. This may include transfers to servers and databases outside the country where you provided Wonolo with your personal data.
 
For more information, see the Wonolo Privacy Policy.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.