IT Engineer

Good Eggs

San Francisco, CA, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 03/27/2021
  • Website: goodeggs.com
  • Company Address: 901 Rankin Street, San Francisco, CA, 94124

About Good Eggs

Absurdly fresh groceries, delivered.

Good Eggs is the unbelievably simple way to feed your family well, all week long. The very best of the Bay, and affordable staples you need, delivered today.

Job Description

Good Eggs delivers absurdly fresh groceries, easy weeknight meal kits, pantry staples, and alcohol straight to your door. We are pioneering a better way for people to feed their family, without settling. We believe good food is the most powerful force for change: For our families, our farmers, our employees, and our environment.
 
Job Purpose
 
The IT Engineer reports to the Senior IT Manager and is an experienced and knowledgeable engineer in the areas of Device Management, Software Deployment, and Hardware/Software Troubleshooting. They also have experience managing IT systems for a business with over 150 employees, automating IT processes for onboarding/off-boarding, and managing configuration and security policy across corporate devices. They have experience communicating with employees at all levels of seniority across the business. This position has to be versatile enough to contribute to all IT work, no job is too big nor too small. This role largely works on site, at one of our locations in the Bay Area.
 
At Good Eggs, IT is responsible for network administration (e.g. Meraki), system and software administration (e.g. G Suite, Slack, Dayforce, etc.), identity management (e.g. SAML), technical support, device management in both our HQ and warehouses (e.g. Jamf, barcode scanners, thermal printers, chromebooks, etc.), and security (network, data, etc.).

Duties and Responsibilities

    • Perform day to day support and administration including: installation, configuration, monitoring, documentation, and automation of IT infrastructure, network security and corporate systems
    • Help build, scale and maintain system monitoring and alerting tools
    • Deliver world class IT support to all team members by acting as an escalation point and stepping into the ticket queue as needed.
    • Manage MDM/endpoint configuration with tools such as Jamf and Chrome device management
    • Monitor and remediate common VPN, wireless, LAN, and ISP issues using Meraki networking hardware and software
    • Help maintain a growing library of IT documentation and support articles. Write playbooks for how to handle different types of requests and issues.
    • Participate in an on-call rotation for after hours requests.

Qualifications

    • 5+ years of applicable technical experience, including in-person and remote support experience
    • Deep technical knowledge of network infrastructure setup, maintenance, and troubleshooting -- Cisco/Meraki preferred
    • Expert knowledge working with MacOS, ChromeOS and iOS operating systems in a secure MDM environment
    • Strong communicator with exceptional ability to interact with technical and non-technical end-users using tools such as our ticketing system, Slack and internal documentation
    • A self-directed and collaborative team member who prioritizes customer experience above everything else
    • Bachelor degree in Information Technology or related field, or equivalent experience in conjunction with industry certifications (macOS, Cisco, Jamf etc.)

Other Requirements

    • Special Requirements:  Ability to walk, stand for long periods of time on a daily basis. Ability to work in cold environments like a warehouse, walking through large coolers and industrial freezers. 
    • Working Conditions: This role works on site in an open concept, warehouse environment.
    • Physical Requirements: While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk, hear and lift and carry equipment . Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. 
Why work for Good Eggs?
 
• Work for a purpose-driven company
• An incredible work environment with passionate, diverse, and accomplished team members
• Benefits include employer-assisted health, dental, vision, life and disability insurance, 401k, flexible spending accounts (FSA), 20% off groceries, Flex vacation + 10 holidays, generous parental leave, & the opportunity for an unpaid sabbatical after 2 years.
• Meaningful equity is provided to all employees
• The opportunity to work for a pioneering company in a trillion dollar market that is quickly shifting online 
• Guidance from an all-star board including Bill Gurley (Benchmark Capital, #2 on the Midas List), Danny Rimer (Index Ventures), Chuck Templeton (Managing Director of S2G Ventures and founder of Open Table), and Vishal Vasishth (Obvious Ventures).
 
Good Eggs provides equal employment opportunities for team members and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, military status or disability in accordance with local, state and federal guidelines. We hire and promote individuals based on their qualifications for the position to be filled. We are committed to creating a diverse and inclusive workforce.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.