Customer Operations Jr. Manager

Truepill

Brooklyn, NY, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/23/2021
  • Website: truepill.com
  • Company Address: 1700 S Amphlett Blvd, 221, San Mateo, CA, 94402, US

About Truepill

Truepill is building the future of healthcare. We empower our partners to deliver world-class patient experiences through our API-connected healthcare infrastructure.

For our partners, it means seamless end-to-end management of telehealth, e-commerce and pharmacy fulfilment. For their patients, it means world-class digital experiences that provide unmatched convenience, access and choice.

We started in 2016 with a vision to modernize healthcare. We built the industry’s first pharmacy API and dispensed our first prescription. Nearly five million prescriptions later, we work with many of the world’s largest healthcare organizations - from health plans and health providers, to pharma manufacturers. In 2019, we were proud to be featured in the Forbes “Next Billion-Dollar Startup” list.

We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. When our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.

Come join us. Let’s build something great together.

Job Description

At Truepill, we are building the future of healthcare. Through our digital health platform, we empower our partners to deliver world-class patient experiences. With nearly five million prescriptions shipped, we’ve been included on Forbes’ “Next Billion-Dollar Startup” list and are proud to work with many of the world’s largest healthcare organizations. We never settle for how it’s done today. We invent how it will be done tomorrow. 
 
None of this is possible without the right team driving us forward. We are committed to creating an environment focused on racial and gender equality, inclusion, empowerment and respect. We believe that when our teams feel supported and inspired, they turn that creativity into innovation. The type of innovation that benefits all of our people, our partners and our patients.
 
We encourage our team members to expand their horizons and bring their passion and curiosity to work, every day. Come join us. Let’s build something great together.
 
We are seeking a Customer Operations Manager that is able to report to our Brooklyn, NY. This is a remote-hybrid position.

What You'll Be Doing:

    • The majority of your day will be spent talking directly with customers on key issues
    • Establish and expand relationships with assigned key accounts to uncover additional opportunities
    • Root out customer pain points to optimize workflow for current and new customers
    • Make data-driven decisions
    • Collaborate with our Growth and Strategy, Product Dev and Engineering teams 
    • Find creative ways to reduce friction and make our customer experience more seamless
    • Work closely with Pharmacy and Warehouse Operations to ensure seamless experience when there are projects or product launches
    • Oversee a team of Customer Service Associates, Leads and Supervisors
    • Maximize exposure to the customer leadership team in order to influence and provide customer value
    • Experience with in-app messaging software and support platforms

What We're Looking For:

    • Must be able to report to our Brooklyn, NY location
    • 1-3+ years experience in customer operations, customer service, or customer success
    • A genuine desire to help others, high energy and positive attitude
    • Ability to empathize with people
    • Eager to learn every day, natural problem solver
    • Experience with CRM systems 
    • Strong interest in technology
    • Ability to analyze sales data and determine a plan to improve account relationships
    • Love building scalable processes
    • Start up/healthcare experience is highly preferred
    • Strong organizational planning and time management skills
    • Excellent communication, negotiation, and presentation skills
Truepill is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.