Implementation Team Manager

EasySend

Tel Aviv, IL
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/22/2021
  • Website: www.easysend.io
  • Company Address: 103 Centre Road, Suite 403, Wilmington, DE, 19805

About EasySend

EasySend empowers banks and insurance companies to quickly convert paper forms and clunky PDFs into beautiful and compliant eForms without writing a single line of code.

Job Description

EasySend is a no-code platform for building and optimizing digital customer journeys. EasySend transforms paperwork-based processes in insurance, banking, and financial services into opportunities for customer engagement and revenue growth.

 We are looking for an Implementation Team Manager. The ideal candidate is an exceptionally organized, methodical professional with the experience necessary to take our products to the next level with respect to accuracy, and great customer service.

You'll be responsible for:

  • Leading a team of UX and implementation Professional to high-quality execution
  • Creating an inspiring team environment with an open communication culture
  • Providing technical mentoring and coaching to your team 
  • Delegating tasks and setting deadlines for the entire team
  • Manage partners’ and customers’ users, cultivate and expand their platform usage, from understanding their needs to execution
  • Gather & translate business requirements to technical solutions. 
  • Supervise the development and maintenance of all products’ training programs 
  • Communicate & cooperate with Service Operations, R&D, Sales, Product, and Marketing teams

Requirements

  • At least 2 years' experience in Leadership / Management
  • Experience in working with B2B customers
  • Experience with conducting user training an advantage
  • Excellent interpersonal skills, with the ability to work successfully with engineers, product owners, and business stakeholders
  • The ability to handle full application development cycle – from requirements to production
  • Bachelor's or Master’s degree in industrial management, business management, or other related fields

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.