Customer Success Manager

Chargebee

Remote
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/21/2021
  • Website: chargebee.com
  • Company Address: 44 Montgomery St San Francisco, San Francisco, CA, 94014

About Chargebee

Chargebee is a subscription and recurring billing management solutions company that helps businesses manage their billing, payments, subscriptions, security, compliance, and invoicing services efficiently.

Job Description

We need a Customer Success Manager who can be our customers' trusted advisor Function goal Part subscription billing educators, part recurring revenue consultants, and part Chargebee advocates, the Customer Success Manager bridges the gap between the solution that Chargebee is building and the problem that the world is solving with it. The Customer Success Manager will also build lasting relationships with customers and ensure that our customers are successful. 

 

 

Customer Success requires you to be

  • A trusted advisor You have to be an exceptional relationship builder who's a subject matter expert in the subscription billing space. You have to hand-hold the customer throughout their journey with Chargebee. 
  • A proactive problem-solver You have to ensure that our solutions work in the long term. Businesses are always evolving, you have to anticipate and solve problems for our customers. 
  • A good companion Subscription billing is complex. You need to be like a teacher. Educate our customers and help them succeed. And never say no.

On a typical day, you might

  • Be the account manager for your customers. 
  • You'll be their go-to-person. 
  • Train and on-boarding customers post-sales.
  •  Build a relationship with your key accounts and the stakeholders and ensure customers have the optimal experience with Chargebee. Provide level 1 application support. 
  • Do an in-depth analysis of your customers and suggest improvements to the billing setup. 
  • Conduct quarterly business reviews with your customers. 
  • Initiate regular meetings with your customers. 
  • Showcase newly released features and maximize the usage of relevant features. 
  • Share the product roadmap with the customer on when needed and help the product team with early feedback. 
  • Collect customer requirements/feedback and bring that back to the product and engineering team. 
  • Monitor user/account health score. 
  • Be the escalation point when the need arises for support and billing-related issues. 
  • Document and provide customers with best practices. 
  • identify upsell opportunities and ensure renewals. 
  • Control churn.

We hope you've got

  • A very good understanding of, and experience in customer success and account management. 
  • Awesome presentation skills. 
  • Strong analytical abilities, and a love for complex datasets, and an ability to extract actionable insights from datasets. 
  • Excellent time management skills and an ability to meet deadlines. 
  • Experience working with SaaS products related to billing, CRM, and helpdesk. 
  • Good collaboration skills, and experience working with cross-functional teams.
  • An ability to understand business problems, think of solutions, and also effectively communicate the same. Excellent communication and listening skills Self-motivation, and a drive to do better.

Chargebee might be the opportunity you’re looking for

  • If you’re interested in how subscription businesses can get more efficient.
  • If you’re hungry to give and receive feedback, fully understanding that challenging perspectives are the only way that you can grow.
  • If you can bring empathy to problem solving.
If this sounds interesting but you’re not sure you'll tick all the boxes, apply anyway! There’s tons of room to grow at Chargebee.

Related Jobs

Technical Account Manager - Chennai

Chargebee - Chennai, IN

Principal Software Engineer : Platform Engineering - Chennai

Chargebee - Chennai, INTamil Nadu, IN

Technical Account Manager - Amsterdam

Chargebee - Amsterdam, NL

Senior Product Manager - Workflow

Chargebee - Chennai, INTamil Nadu, IN

Manager - Customer Solutions

Chargebee - Chennai, INTamil Nadu, IN
Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.