Servicing Coordinator

Loanpal

Bentonville, AR, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/20/2021
  • Website: loanpal.com
  • Company Address: 500 2nd Street, San Francisco, CA, 94107

About Loanpal

Loanpal is an experienced group of passionate, forward-thinking people whose collective mission is to make a positive impact on the planet, build lasting relationships with our valued partners and customers, and create a lending experience that is fast, frictionless, and friendly. We are the world-positive lender, helping people achieve the home of their dreams, live a sustainable lifestyle, and save money using modern technology.

Job Description

We are the world-positive lender. Our mission is to connect billions of dollars of capital to millions of homeowners that want to convert their outdated houses into modern, smart, energy-efficient homes. By unlocking access to numerous products that help people achieve a more sustainable lifestyle, we are revolutionizing the $350 billion+ home improvement industry. As such, we have become the financial ecosystem for mission-driven businesses who need fast and frictionless lending to empower their customers, and we help consumers save money with our modern lending technology.

As part of our world-positive initiative, we are also the official sponsor of GivePower – a foundation that uses solar energy and storage technologies to deliver the most essential community services to regions of the world that need it most.

If you have an unstoppable desire to make a meaningful impact on our planet and help mission-driven businesses and consumers achieve a more 

  • Comprehensive benefits package 
  • Competitive pay
  • Premier training programs.  We invest in your professional development.
Position Summary:

This position is responsible for handling all aspects of Loanpal’s interim servicing function from sending out initial payment letters to processing payment checks.  Loanpal interim services about 200 – 300 loans per month.  Additionally, this position supports our consumer finance division with payoff statement generation, assumption processing, E-oscar dispute monitoring and responding.

Essential Job Duties and Responsibilities:
  • Send out daily and monthly payment letters
  • Handle customer questions regarding loan servicing
  • E-Oscar dispute monitoring and resolution
  • Make payment reminder calls to delinquent borrows
  • Consumer Finance Payoff Statement Preparation & Assumption Processing
  • Enter payment information into Encompass & prepare bank deposits
Required Skills, Knowledge and Abilities:
  • Experience with Excel
  • Willingness to call delinquent borrowers to remind them of payment
  • Good Customer service skills
  • General Understanding of the mortgage industry a plus
Additional Information Regarding Job Duties and Job Descriptions:

Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you!  Apply today!

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.