Associate Technical Support Engineer

Berkshire Grey

Bedford, MA, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/20/2021
  • Website:
  • Company Address: 10 Maguire Road Bldg 4, Suite 190, Lexington, MA, 02421

About Berkshire Grey

At Berkshire Grey, our game-changing solutions combine AI and Robotics to automate omni-channel fulfillment for retailers, eCommerce, and logistics enterprises serving today’s connected consumers.

Job Description

  • Able to setup and configure software, hardware, and robotics systems
  • Perform on-site hardware and software support during initial system deployment
  • On-Site Support of the solution – software and/or hardware support
  • Daily monitoring and reporting on the execution and performance of robotics systems
  • Providing assistance with running tests, data collection and system troubleshooting
  • Escalating issues to Tier II Support Engineers

Skills/Technical Requirements: 

  • Industrial robotics or other industrial engineering experience.
  • Knowledge in the following:
    • Software: Linux (Ubuntu), Shell (Bash), Python, VCS (Git), IT
    • SQA
    • Understanding of components of CPU and/or GPU
    • Basic understanding of networking (TCP/IP)

Educational Requirements: 

  • BS degree in Electrical Engineering, Computer Engineering or similar field.


Will travel be required? If Yes, what % of time: Yes;  the engineer should be willing to travel M-F (~85%) for remote deployments across the U.S

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.