Senior Product Manager


London, GB / England, GB
  • Job Type: Full-Time
  • Function: Engineering Prod Mgmt/Dev
  • Post Date: 02/20/2021
  • Website:
  • Company Address: Pilestræde 58, Copenhagen, 1112

About Trustpilot

Trustpilot is an ecommerce review site. They offer merchants a platform to collect and present consumer reviews, helping with trust and reputation as well as conversion and retention.

Job Description

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way - but there’s still an exciting journey ahead of us. Do you want to join us?

As part of the R&D organization and reporting to the Director of Technical Product Management, you'll play a key role in scaling tooling for Trustpilot’s partner, sales, customer success, and marketing teams. 

As the Product Manager for Partnerships, you'll work with a cross-functional team across engineering, commercial, and marketing to deliver an exceptional partner experience for our 2,000 partners worldwide. Together with our Head of Partnerships, your job will be to shape and grow the partner channel; creating scalable solutions for our partners. 

As the Product Manager for Commercial, you’ll work closely with our heads of sales, marketing, and customer success to determine the right data, tools, and products that will fuel our growth and improve efficiency for those teams. 

In your role, you will:

  • Be a part of, and work collaboratively with 2 engineering teams 
  • Take full ownership of the prioritization of new features and enhancements to existing ones, by interacting directly with partners and capturing input from stakeholders to ensure that your team is working on the most impactful projects
  • Gather knowledge about the problems you're tackling through research and regular interactions with end-users; define and frame these problems together with your team
  • Track progress and measure impact by constantly evaluating if your solutions are solving the problem through quantitative and qualitative measures
  • Motivate your team and the people around you to do the best work possible
  • Assess our communication tools and determine the right systems architecture 
  • Determine what data and tooling will make our teams most efficient 
  • Oversee projects which will automate internal processes (Lead scoring, task distribution, notification & alerting) 
  • Implementation of a partner relationship management tool using Salesforce communities 
  • Implementation and configuration of partnership billing infrastructure, including the delivery of billing APIs for app store integrations 
  • Establish developer community to support partner-managed integrations and onboarding  

We are looking for people with:

  • Experience as a product manager (3+ years), with a successful track-record in SaaS product management
  • Background in internal systems or processes; ideally Salesforce or another CRM 
  • Strong understanding of the partnership experience either through past roles or products 
  • Great communicator to explain product decisions and the rationale behind them
  • Get-things-done mindset, self-motivated and results-driven with a take charge attitude to manage the full development cycle of a product
  • Friendly, knowledgeable, and motivational to others. Open to diversity in all shapes and sizes

We are: 

Our product & technology team is split between Copenhagen, Vilnius, London and Edinburgh. We work in  cross-functional agile product teams. It's our job to make cool things that people everywhere will love. So, we think bigger and better than your average bear. We work fast to deliver relevant, valuable products, and we always deliver. Of course, alongside all that hard work, we like to play. Whether it's ping pong, making apps, or making you laugh out loud with our crazy humour.

We offer:

  • An opportunity to work alongside talented, passionate people in a rapidly growing, fast-paced company - we are entering a key part of an exciting international growth journey 
  • Autonomy - we’re here to guide you, but you define your own trajectory. 
  • A challenging and equal opportunity workplace with diverse perspectives and ideas
  • A competitive salary package, bonus scheme and stock options
  • An international, vibrant office with over 40 different nationalities
  • A flexible, Scandinavian work-life balance
  • Supportive colleagues who have a desire to learn, share and innovate
  • Continuous learning with opportunities to grow your skills and develop your career
  • A casual office where you can grab a snack, play a game of foosball or have a beer with fellow Trusties after work  
  • Lots of nice little perks like free breakfast, snacks, drinks, healthy lunches served every day and fun social events

About Trustpilot

At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers. Working here is an opportunity to collaborate with talented and dedicated people in a rapidly growing, fast-paced and agile environment.

With vibrant office locations all around the world and over 40 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas. We work hard every day, but we also take the time to catch up with colleagues over a game of ping-pong, a cup of coffee or maybe grab a beer after work.

Trustpilot is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Trustpilot is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Trustpilot are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Trustpilot will not tolerate discrimination or harassment based on any of these characteristics. Trustpilot encourages applicants of all ages.

Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.