L2 Support Engineer


Kiev, UA
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/19/2021
  • Website: workfusion.com
  • Company Address: 48 Wall Street Suite 701, , New York, NY, 10005

About WorkFusion

WorkFusion is a company that provides a data processing platform for enterprise data operations. It monitors, extracts, and processes data by pairing human workforces with machine learning automation solutions. The company provides automation solutions for various operations to digitize business processes, such as business process management, robotic process automation, workforce orchestration, and machine learning-powered cognitive automation.

Job Description

About us
At WorkFusion, we’re building software products that are changing the world and transforming the workplace, for the better. Our technology automates data intensive repetitive work so people can be freed from the mundane to pursue the meaningful, while companies can grow further and customers can be served faster and better.
WorkFusion is widely recognized as the world leader in intelligent process automation with its Intelligent Automation Cloud which combines RPA, machine learning and work analytics in one unrivaled platform that is easy to deploy and unlimited to scale. We compete in the fastest growing segment in software and are growing at record pace with customers spanning the globe. Our headquarters are in New York City (on Wall Street) with operations all over the world.
Our teams are dedicated to building and marketing AI-powered software for all business types, ranging from high growth startups to large enterprises with particular focus on banking, insurance, healthcare, retail, consumer products, energy, high-tech and transportation. 
WorkFusion (WF) Robotic Process Automation (RPA) and Automation Intelligence (AI): Java support, troubleshooting, performance analysis and bug fix of Business Processes of On Premise and Cloud WF Customers.
We are looking for a Java developer/experienced supporter with good troubleshooting skills for L2 tickets triage in 16x5 mode. 
Candidate will be trained and certified by WF Automation Academy as RPA/AI/Platform developer/architect. 
Key responsibilities 
●        Provide support for client issues related to Business Process implementation/performance. 
●        Escalation to L3 engineers. 
●        Participate in communication with the customers (WebEx sessions, Jira), developers, L3 engineers, delivery managers. 
●        Java development 
●        Basic Unix commands 
●        English B2 and higher as a specialist is frequently involved into direct communication with the Customer's clients. 
●        Experience in System Engineering is nice to have. 
Utilized technologies/tools/methods: JAVA is the main for the position and the rest is Selenium, REST, API, Windows Server, Linux/RHEL, MySQL, PostgreSQL, MongoDB, Bash/Shell, Ansible, AWS S3 Storage, Nexus, Apache Tomcat, NGINX, Mesos, Docker, Marathon, ZooKeeper, Logstash, RabbitMQ, Tableau, KANBAN/ITIL, Atlassian JIRA/Confluence. 
English B2 or higher is require for direct communication with WF Customers via WebEx or JIRA. 

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.