Senior Manager of Partner Integrations

Groupon

Chicago, IL, US
  • Job Type: Full-Time
  • Function: IT
  • Post Date: 04/28/2021
  • Website: groupon.com
  • Company Address: 600 W. Chicago Avenue Suite 400, Chicago, IL, 60654

About Groupon

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime.

Job Description

Groupon is an experiences marketplace that brings people more ways to get the most out of their city or wherever they may be. By enabling real-time mobile commerce across local businesses, live events and travel destinations, Groupon helps people find and discover experiences––big and small, new and familiar––that make for a full, fun and rewarding life. Groupon helps local businesses grow and strengthen customer relationships––resulting in strong, vibrant communities. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success.

As the Senior Manager of Partner Integrations, you will play a key role in leading a team responsible for operationalizing, standardizing and evangelizing Groupon’s newly developed connectivity solution with our partners.  You will be responsible for building the business processes used to support the enrollment, on-boarding and continuous management of Groupon’s self service connectivity partners.  

Key goals will include successfully guiding the partners through their development, testing and launch cycles while reducing the overall time to market.  In addition, you will create and manage Service Level Agreements, Standard Operating Procedures, maintenance notifications, support metrics, relevant escalation paths within Groupon and chairing regular meetings to level up the success of our partnerships.

We're a "best of both worlds" kind of company. We're big enough to have resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact. We're curious, fun, a little intense, and kind of obsessed with helping local businesses thrive. Does that sound like a great way to grow your career? Let's get into the details:

You’ll spend time on the following:

  • Establish and lead a formal process for partner connectivity cycles

  • Work closely with merchants, partners and internal customers for problem resolution and escalation

  • Coordinate with product and operations teams to escalate and resolve technical and business issues with connectivity

  • Own the end-to-end process of creating a roadmap to address technical issues and commercial opportunities with our partners

  • Collaborate and work closely with Corporate Development and Partner Management teams to onboard and integrate partners, serving as a key advisor and subject matter expert throughout design, integration and execution cycle 

  • Conduct regular account reviews with key partners and senior leadership 

  • Share and seek out trends and best practices in connectivity

  • Train and guide partners on all aspects of their connection with Groupon

  • Coordinate with vertical leaders and senior management on planning and objectives

  • Define, measure and meet Key Performance Indicators in the areas of Productivity, Customer Satisfaction, Quality and Service Level Agreements

We’re excited about you if you have:

  • Strong communication skills

  • Bachelor’s degree in Computer, Information Science or related experience

  • 5+ years of experience working with software/backend systems 

  • 3+ years of experience in Distribution Partner Management, API Management or similar roles 

  • Knowledge of XML and JSON

  • Proven track record in project delivery and account management

We’re looking for someone with:

  • Strong numerical and analytical skills

  • Strong interpersonal skills (externally and internally)

  • Ability to communicate value proposition to potential partners

  • Great collaboration skills

  • Professional “get it done” attitude and work ethic

  • Adaptability to new technologies, quick learner

  • Energetic, creative, and driven personality

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local ecommerce marketplace, click here for the latest Groupon news. Plus, be sure to check out the values that shape our culture, guide our strategy and make our company a great place to work. And just don’t take our word for it. Hear from real Groupon team members and learn more about our inclusive employee groups. If all of this sounds like something that’s a great fit for you, then click apply and let’s see where this takes us. 

 

Groupon is an Equal Opportunity Employer

Qualifications for employment, promotion, and other terms and conditions of employment are based upon the ability to perform the job. Equal-employment opportunities are provided to all applicants and employees without regard to race, creed, religion, color, age, national origin, sex, disability, medical condition, sexual orientation, gender identity or expression, genetic information, ancestry, marital status, military discharge status (excluding dishonorable discharge), veteran status, citizenship status, or other legally protected status. We are all responsible for maintaining this policy. Groupon is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may email us at hraccommodations at groupon.com. If you have concerns related to Groupon’s equal employment opportunities, you may contact Groupon’s Ethics Reporting Service Ethicspoint.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.