Customer Success Manager

Klue

Toronto, CA
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/19/2021
  • Website: klue.com
  • Company Address: 128 West Pender Street Suite 205, Vancouver, BC

About Klue

Klue is an AI-powered Competitive Intelligence platform designed to help product marketers and CI teams collect, curate, and deliver actionable competitor insights to empower Sales to win more business.

Klue enables enterprise sales teams to win more business by providing dynamic insights about competitors. The platform uniquely brings together external competitive intel and internal knowledge from your team in the field. Then, makes it easy for Sales to access the information wherever they are. Built by product marketers to give organizations the advantage in every competitive environment.

We obsess about your competition so you don't have to.

Job Description

Hey you found us! Awesome. Something led you here, maybe a glimpse of potential and something amazing? Well that’s how we feel about Klue.   
 
Everyone has competitors, yet few have all the information needed to help companies win more.  Cue Klue…(say that 5x fast), we’re the all-star team creating industry leading software to enable teams to win more with strategic and valuable competitor insights.
And we’re at a unique time in the start-up adventure:
  • an experienced leadership team at the helm;
  • risk-takers and builders who own it and get sh*t done; and
  • combined group, who love the fact that not everything is defined, so we can innovate, create, ignite!
The #kluecrew needs more innovators and builders. Joining Klue, you’ll have the opportunity to own your zone, experiment and find what works. Then execute like nobody’s business with the support of a team propelling you forward. We’re all creating this industry leading product.  It's an experience that will no doubt change your career forever.

We are looking for Customer Success Managers to help us grow our team!

What you'll do:

  • Be your customer’s biggest advocate and primary point of contact for an owned portfolio of accounts in our emerging and mid-market segment
  • Own the design and execution of each customer’s Success Plan and Engagement Model to ensure value delivery and creation at every stage of the customer lifecycle starting with onboarding
  • Assess, monitor and optimize the breadth and depth of adoption for each customer persona and use case to unlock and maximize value across your owned portfolio
  • Lead strategic business reviews and centre of excellence meetings that are relevant and impactful to your customers’ business goals and objectives
  • Take the lead in customer renewal management and unlock more value for each customer through expansion planning and account growth 
  • Maintain an in-depth knowledge of your customers’ technology, products and services
  • Partner with other Klue personnel and partners including executive leadership, sales, support, product development and marketing to meet Klue’s performance objectives and customer outcome expectations
What you'll be measured on:
  • Platform adoption and customer business outcome realization
  • Customer satisfaction and advocacy
  • Revenue retention and expansion
What we’re looking for:
  • 1-3 years of experience in customer success, sales, or product marketing at a fast-paced company
  • Experience with change management and cross-functional communications driving software use adoption and user activations 
  • Ability to build strong internal and external relationships, rapport and establish trust through a consultative approach
  • Experience with CRM, Content Management, Collaboration tool integrations in an Enterprise environment
 
Tools we use: G-suite, Slack, Data Studio, Google Analytics, ClickUp, HelpDocs, Hubspot, Zapier, Zoom, Pendo, BigQuery

This is us:

If you’re hooked, feeling more curious about us, about the role - reach out. Let’s see if there is a fit, now or in the future. We’re an award winning company that’s got something pretty special going on here. Don’t miss your chance to have a seat on the rocketship before it takes off. 
 
As #kluecrew grows, we’ve made a commitment to support and contribute to a diverse environment; on our teams and in our community. While we’ll admit we haven’t figured it all out and realize this is a long journey for us all. We’re proud to be an equal opportunity employer and have dedicated that commitment to our current and future #kluecrew. During the interview process, please let us know if there is anything we need to make more accessible or accommodate to support you to be successful.
 
We are all currently working remotely. Interviews will be conducted via video calls. 
 
We’re excited to meet you and in the meantime, get to know us:
  • ED&I Initiatives & Commitments - Pay Up For Progress & 50 - 30 Challenge & Klue Blog
  • Glassdoor
  • About Us
  • Series A
  • Twitter
  • Instagram
  • LinkedIn
  • Angel.co

About Klue

Klue is an AI-powered Competitive Intelligence platform designed to help product marketers and CI teams collect, curate, and deliver actionable competitor insights to empower Sales to win more business.

Klue enables enterprise sales teams to win more business by providing dynamic insights about competitors. The platform uniquely brings together external competitive intel and internal knowledge from your team in the field. Then, makes it easy for Sales to access the information wherever they are. Built by product marketers to give organizations the advantage in every competitive environment.

We obsess about your competition so you don't have to.

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.