Field Service Engineer Southeast Region


Miami, FL, US
  • Job Type: Full-Time
  • Function: Technical/Customer Support
  • Post Date: 02/18/2021
  • Website:
  • Company Address: 2800 Biscayne Blvd. Suite 600, Miami, FL, 33137

About Neocis

Neocis is transforming dental implant surgery with advanced robotics. The company is focused on enhancing dental surgeons’ capabilities and advancing patient care through the latest technology.

Job Description

Neocis is a venture-backed start-up company based in South FL developing the next generation of robotic surgery systems. The team has a successful track record in robotic surgery and includes a team of world-class engineers with backgrounds from MIT, Caltech, and Georgia Tech. Joining Neocis is a ground-floor opportunity to get experience with a high-tech company that is poised to revolutionize surgery.

Neocis is looking for a Field Service Engineer responsible for key activities in system installations, upgrades, and maintenance. You will have the opportunity to work with several engineering disciplines from mechanical engineers to application software developers. You will play a key role in ensuring that Neocis provides top quality service to its customers.  
Duties and Responsibilities:
  • Installing, maintaining, testing, and documenting complex medical devices 
  • Troubleshoot and diagnose malfunctions to reduce system downtime
  • Maintain effective communications with supervisor and peers in daily activities.
  • Complete training as applicable for Good Manufacturing Practices (GMP) related tasks.
  • Follow all applicable Quality and Safety procedures 
  • Follow Good Documentation Practices (GDP)
  • Maintain company working areas and local environment in accordance with applicable general operating procedures.
  • Assure that all measuring instruments that are used are within calibration limits.
  • Ensures that all activities are carried out within regulations and laws governing business and quality operations
  • Responsible for ensuring compliance with all local, national, international and company regulations, policies and procedures for Health, Safety and Environmental compliance
Knowledge and Skills Required:
  •  BS in Engineering or equivalent
  •  Experience with maintaining, testing, and documenting complex medical devices
  •  Willingness to travel on a regular basis to support multiple accounts
  •  Excellent debugging skills
  •  Ability to explain complicated technical information in simple terms
  •  Comfortable interacting with medical professionals as well as engineers
  •  Team player with excellent communication skills, including written and
  •  Experience with medical devices that include a significant software and electrical component
  •  Familiar with CT scan images and DICOM protocol standards
  •  Start-up experience
  •  Experience in a customer facing role
Physical Requirements:
  • Able to work in an industrial environment.
  • Capable of lifting at least 50 lb of weight

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Disclaimer: Local Candidates Only
This company does NOT accept candidates from outside recruiting firms. Agency contacts are not welcome.